Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Park

Fetch Dog Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Park.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding the company Fetch Package, specifically their location at ******************************************* This is not related to the Fetch Dog Park (which is a separate and excellent entity) this is solely about Fetch Package, which has been an ongoing source of stress, loss, and unresolved issues.I live in a residential complex that unfortunately requires tenants to use Fetch for package delivery. Since being forced into using this service, I have repeatedly experienced package theft, misdeliveries, and false delivery confirmations. It is well-documented online that this company has a reputation for these exact issues just a quick search shows an overwhelming number of 1-star reviews and public complaints.Most recently, I had a deeply personal and time-sensitive package stolen. A gift was sent to me after the loss of my dog a time of immense stress and grief. Fetch claimed the package was delivered, but the photo provided as proof shows an item that neither matches what I ordered nor the package ID. There is zero follow-up, no accountability, and no recourse for customers. I am emotionally drained and fed up with their complete disregard for basic service standards and customer ******* is also alarming that ******************** appears to conduct no background checks on their workers. This means that strangers from unknown backgrounds are gaining access to residential buildings and are repeatedly involved in package theft and mishandling. This is a serious safety and liability concern.I am requesting that this complaint be formally investigated. This company continues to operate despite a long track record of dishonest and negligent behavior. At minimum, there must be stricter oversight, penalties, or suspension of operations until they address their systemic failures.Desired Outcome:Immediate investigation into this location's delivery practices Reimbursement or compensation for the stolen item Clear accountability for the mishandling of packages

    Business Response

    Date: 07/28/2025

    As seen in the first sentence of this complaint the issue is with Fetch Package NOT Fetch Park. Our business does not ship packages we are a bar and off leash dog park. Please remove this complaint from Fetch Park. 

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. this is for fetch package not fetch park!!

    Sincerely,

    ****** *****

Fetch Dog Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.