Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

• 

  Lingo Communications, LLC

  4901 Main St Ste 400 Kansas City, MO 64112-2635

• 

  Lingo Communications, LLC

  5601 Bridge St Ste 450 Fort Worth, TX 76112-2305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cut off our service. They charged me for a full month. They said I would get a credit on a recorded line. They sent *** several emails like the one below. They called to tell me they were not going to honor the email.Dear Ale,Inquiry Case #******** has been Closed. The details of this case are shown below: Case #: ******** Account: ******* - Wellmedica Contact Name:Ale Contact Phone:*********** Contact Email:******************************** Category: Billing - Refund Request Status: Closed Resolution Description: Sent the refund request to the department in charge and it was submitted to ************ Closed: 2025-07-16 08:43:58 You can view all of your open cases under Help > Support Cases through your My BullsEye Account

  Business Response

  Date: 08/06/2025

  We have reviewed and see this account was previously added to be part of the refund batch that will be processed in August. We apologize that it was not part of the July batch due to a billing error. Please allow 30 days for receipt of the refund. 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The only issue is that this is the second time that they have promised and then backed out. So I am patiently awaiting the refund.
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We changed telephone services because Lingo phone services were frequently out. We were without phone service for close to a month. We changed to TVS and Lingo held our number for 2 weeks and would not release it to new provider. June 12, 2025 they released the number. They continued to charge us for services and didnt have our number anymore (fraud). Our last bill started on July 7, 2025 and they didnt even have our phone number with their company! I refused to pay the bill so they add early disconnection (we had Lingo well over a year). We cannot pay for no service..they seem to be scammers.

  Business Response

  Date: 07/22/2025

  We have reviewed the account in question. ********************** is a reputable company and is not a "scammer". The customer just contacted us today 7/22/25 to notify us that they ported their service to another provider. We have no way of knowing the service has changed unless the new provider or the customer notify us. We received no notification prior to today. An order was placed and has been processed. Since the last invoice already generated on 7/07/25 and we were not aware of the changes, the invoice was for the full month. Now that we have been made aware of the changes the account is being backdated and closed. The corrected invoice will be generated on 8/07/25 which is the normal billing cycle for the account. 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23635466
  
  I am rejecting this response because: we were without phone service for a month.Lingo held our number hostage and would not port it out for 2 weeks to our present provider.  They held it until June 12th. You are NOT a reputable company (look at complaints on BBB). Nonetheless, we cannot pay for services that were not rendered. 
  
  
  Sincerely,
  
  Southern Steel Recycling

  Business Response

  Date: 07/22/2025

  I do apologize if the port out with the new carrier did not go smoothly. The winning carrier is responsible for seeing that the port completes and in a timely manner. The losing carrier has no control or input into the request. We cannot legally hold a line. As with any carrier, if a port out is received the line has to be released. All of these transactions are done electronically so they flow with no intervention from one carrier to another. The account here is in the process of being closed and will backdate on the 8/07/25 invoice.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We changed phone service and transfered our number back in Jan 2025. This business continued to auto-deduct payments from our account. Even if we pay for the additional month they owe us $102.51. After multiple attempts to resolve this I was told a refund takes 30 to 90 days. I waited and nothing came was told our acct was deleted. Then told to write a letter to **************************************************** multiple attempts toldcwas sent to a manager. Still nothing.

  Business Response

  Date: 07/22/2025

  We have reviewed the account and see that the final invoice was prorated in error which caused the original credit balance in March. The customer called in to request a refund of the credit balance in June after the error was corrected. Per our terms and conditions all billing disputes are to be received within 30 days of receiving their invoice. As a courtesy we have added the credit balance back to the account and a refund will be requested with the next group of refunds issued in about two weeks. We apologize for the inconvenience.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we did request a refund and follow up well within the 30days and was told it would take ***** days to receive said refund which never came. Which we called and tried to resolve.  I would kindly, expect the refund of $102.51 within 7-14 days from this resolution.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with my phone service every since the old company switched to Lingo. I was told that I would have the same plan which included long distant calling and free directory assistance. Our bill has increased to $139.03. My wife ***** ****** has called several times to report our ongoing issues and keep being told that a technician would come out. We are even experiencing issues dialing 911. Our account number is *********.

  Business Response

  Date: 06/23/2025

  We sincerely apologize for the delayed response. It does appear this issue has now been resolved at this point. Please let us know if this is not the case. We have applied a credit of $40.00 for your inconvenience. We apologize for your inconvenience. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage the phone service for a doctors office. Recently the doctor has noticed a fall off of his business and has asked me to review the phone records in search of a trend. I was advised by Lingo ************* to submit an email requesting the call detail records (CDR). I did so and got a report in 2 days (long but acceptable - most carriers you can run the report yourself). As I reviewed the data, I realized that I have questions about the data (what it represents). I have asked ************* twice now to get some help on this. It is now been 3 days and I have NO RESPONSE at all from Lingo. I called again and was told that the "back office" people don't talk to customers. My client is pretty upset that we still don't have an answer and of course, I am the interface. I need answers - sooner than later.Yes, Lingo may save me some money but the lack of cusomter service has me motivated to move to a different carrier.

  Business Response

  Date: 06/04/2025

  In reviewing this complaint, the person filing the complaint on behalf of someone else has not provided any information for us to locate an account to assist with resolution. We will reach out directly in an attempt to assist as long the complainant is an authorized person for this customer's service. We apologize for any inconvenience.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo telephone company is sending me bills for something I do not owe. They have now turned me over to a collection agency. I called on Dec. 20th 2024 to disconnect from their company, this was 2 days before my next bill was due. I was up to date on my payments for the prior months. They did not keep their service in working order. The phones went out on Aug 24th 2024, did not come back in until Sept. 16th. Went back out on Sept. 18th and stayed out until Sept. 26th. Back out on the 27th and came back in on Oct. 1st. Back out on Oct 3rd. I failed to write down when it came back in after that but it was back out on Dec 18th. I called and cancelled their service on Dec 20th. They did not disconnect me until the first week of Jan 2025. The phone did not come back in until Jan 3rd 2025. During all this time I had paid for half a month that I did not have service because they said I did not report the phone was out...it was out all over my area and many neighbors had called in about it so I did not feel that I needed to call too since they already knew the phones were out. Now they are trying to charge me ***** for service at the last of Dec through Jan which I had already cancelled and that I would not have had anyway since the phones were back out. I contacted Lingo but they said I had to talk to the collection agency. I called the collection agency and they said I had to work it out with Lingo. I called Lingo back and they tried to send me back to the collection agency. So now I am contacting BBB for hope of some help with this issue.

  Business Response

  Date: 06/04/2025

  We have reviewed the account and see the only reported issue during the timeframes listed by the customer was for 9/19/24-10/10/24 for which we issued a credit of $57.93. We can only correct what we are made aware of. There was no correspondence from the customer after that until December 10th when we had a rate increase and the customer contacted us in regard to the increase. The customer called back on 12/20/24 and requested to cancel the service. Disconnects do take 7-10 business days to complete. In light of the fact that this customer had the service since 2017 and was a long-time loyal customer, we have applied a credit for the remaining charges of $59.64 bringing the account balance to $0.00. 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ported my number out due to not being able to afford ************ anymore. The line was never automatically closed on the lingo end after. I was then charged a 200 dollar fee just to end the billing?? The number was already out of your hands. I cannot afford this fee in the current economic climate. It is ridiculous that they can even get away with a termination fee that big.

  Business Response

  Date: 06/04/2025

  We have reviewed the account in question and see the customer just opened this account in October 2024 at which time he agreed to the monthly fee which has not changed since account creation and the 1-year contract term. Since this customer never notified us prior to leaving, we were not able to remind him of his contract end date or work with him to possibly eliminate additional fees. Unfortunately, we are not able to credit the flat fee of $200.00 for cancellation prior to the end of the contract. 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23373169
  
  I am rejecting this response. Have fun writing off the loss and sending me to collections for pennies on the dollar instead of simply removing the fee and getting some revenue back from me. Not sending a single cent your way. Would rather negotiate with collections instead of dealing with this slimy company.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/04/2025

  We do apologize that you feel that way. This service was set up less than 8 months ago and all terms and conditions were agreed to prior to the set-up of the service. The account was set up under a 1-year contract. We do feel that we have met our end of the agreement and do not see any reported issues with the service prior to the request to have the account closed.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* repair. Currently I can call out but cannot receive calls. I called Lingo on 5-9-2025.They sent a repair man out this morning and I was told the problem was inside and his responsibility ends at the box outside. About a year ago, I was asked by Lingo if I wanted the inside wire repair......I said yes. Afterward my bill went up. I assumed it was because of the extra service. Then it went up again. When I called them with this problem, they said I didn't have the inside repair service. So, what have I been paying for? They said if a repairman came inside, it would cost $175 for the first hour and $150 for every hour thereafter. The service is listed in ******* ****. I am 63 years old, and I need my phone. Please help!

  Business Response

  Date: 05/13/2025

  We have reviewed the account and see a technician was at the location today and determined there was no issue with the outside lines. The issue is located on the customer's side of the line. We do offer to send out an inside wiring technician and provide the cost to do so. The customer can also contact an electrician on their own to come into their home to fix the issue if they prefer. We are currently waiting for the customer to confirm how they want us to proceed to resolve the issue. In reviewing billing, I do not see that the customer has ever been on an inside wire maintenance plan. The only separate charge I found was the monthly paper invoice fee and the customer had a rate increase in November. We can add the maintenance plan if the customer would like to do that. Please let us know via your ticket email whether you would like us to schedule an inside wiring technician. Unless there is some major issue it generally does not take very long to fix the issue. The issue could also be the customer's phone if they are using a cordless phone or perhaps the batteries in her phone. These things need to be checked prior to scheduling a tech to come out. We apologize for the inconvenience but will await further instruction.   

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Star-tech for many years before it switched to LINGO communication.The service no longer works, and customer service is horrible and not helpful. I need to get my money back immidiathly.

  Business Response

  Date: 04/23/2025

  We have reviewed the account and see this is a prepaid service and non-refundable. The customer will need to use the balance on the account. We have made some changes to the account so would ask that the customer retest placing their calls. If there are certain areas the customer calls outside of the ** they would need to call into **************** to provide those areas as there are blocks placed to protect the account from fraudulent activity. We do unblock areas at the customer's request. We apologize for any inconvenience.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23237862
  
  I am rejecting this response because:

  I am not able to make any calls. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/23/2025

  I called and spoke with customer regarding his issue with placing calls and explained that we can open up calling areas for him as needed in order to place his calls. He was trying to call ********** and no longer needs to call that area. He did not want to add any other areas. I advised that the service can be used to place calls within the ** as well.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23237862
  
  I am rejecting this response because:

  I was told for every international phone call I would like to place I need to calll the customer service 1st to open the line for such phone call due to many fraud they can not control. Sounded completly rediculuas and not practical and inconvvenience. She refused to refund me back my $14.79 prepaid card outstanding balance. I am very much sure they will go out off business expecialy no one uses the landline anyomre especialy which such rules and conditions. I am not happy with the result.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 months we have been getting the run around trying to get our phone number ported out to another company (in fact 2 different companies) due to the decline in service and tremendous rate increases. Both have been unsuccessful in their attempts due to Lingo keeps rejecting the request. They are literally holding our number hostage. Each time we called, we were told on at least 6 occasions that our issue was being "escalated to management" and that some one would call us back, in which we only received 1 return call (with no resolution) other than that.... they never call back or provide an update, but they make sure to provide the bill. They even disconnected our Fax line without any authorization and offered no reasonable explanation, except they "don't know what happened".Lingo keeps saying that there's nothing on their end regarding the porting rejections, well if there's nothing on their end.... then why is it that 2 companies are having the exact same issue? They have also said that **** would have to remove any request that may be causing the issue. We contacted **** ourselves and we were told that there is nothing that they can do regarding our number since we no longer have service with them and that they only own the line and not the number. They also said that because Lingo is the service provider for our number any issues or service options that may need to be removed or deleted is Lingo's responsibility and that they have the capability to correct any issues with the service (other than dealing with the outdoor phone lines). The most recent request made to Lingo's customer service was to remove/delete the ******************** associated with the number we are trying to have ported. There has been no response. We do not feel that that we should be billed while this is being dragged out on purpose.If this is not resolved soon with our number being released, we will to seek legal action, as we have already contacted the ***.

  Business Response

  Date: 03/17/2025

  We have reviewed the account in question and have worked with this customer extensively to try and assist them in completing the port out of their service. Unfortunately, there is not a great deal that we can do to assist as it is the responsibility of the gaining carrier to ensure that orders are submitted correctly and processed successfully. We are the losing carrier and have tried to ensure we have provided any needed information for a successful port out including CSR requests and specific instructions on how the new provider needs to submit their order for it to complete. Based on the rejection attachments, some of the pending orders may be caused by port orders from more than one company. At this point there is nothing else we as the losing carrier can provide. We did just email the customer again on Friday with specific detailed instructions on how the new carrier needed to submit the order. We do apologize that we are not able to resolve this issue. We have provided all information that has been requested of us and that we feel may be causing any issue with the port out request.