Reviews

This profile includes reviews for InterContinental Hotels Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

InterContinental Hotels Group has 465 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  InterContinental Hotels Group

  3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

• 

  InterContinental Hotels Group

  P. O. Box 30321 Salt Lake City, UT 84130

• 

  InterContinental Hotels Group

  PO Box 200306 Cartersville, GA 30120-9006

• 

  InterContinental Hotels Group

  1351 Dogwood Dr SW Conyers, GA 30012-5127

• 

  InterContinental Hotels Group

  1255 Roberts Blvd NW Ste 110 Kennesaw, GA 30144-3694

Review Details

• Review fromMisty W

  Date: 03/28/2025

  1 star
  GM Cancelled my reservation during spring break after I had paid for it when I mentioned that I was dissatisfied with the service. Yelled at me and finally said we reserve the right to cancel your reservation and now it's cancelled. General Manager and front desk hung up on me multiple times. Worst staff I have ever encountered and I will never stay with this franchise again let alone the hotel. See my review on trip advisor for more details and this catastrophe that ruined a beautiful vacation. I have never been treated so poorly by hotel staff. My card was not to even be charged until check in, but the room was paid for. I expressed dissatisfaction about the situation but was in no way aggressive. Didn't even cuss. Between the two of us, I was the more professional one. This manager cancelled my reservation out of pure spite and left my family of 6 with no where to go on our 14 hour drive home. See screenshot attached and trip advisor. This GM obviously has some unchecked anger issues or some kind of a superiority complex. Never staying at an IHG trash hotel again, on my life. Id sleep in a cardboard box first. There are reviews on trip advisor very similar to my own, regarding how the manager cancelled reservations due to complaints.

• Review fromAmber R.

  Date: 03/22/2025

  1 star
  If I could give NO stars, I would. I am writing to formally express my concerns and disappointment regarding a recent booking experience at ***************** in ******, *******, an *** property. The reservation was made with a check-in date of March 21, 2025.I called the property directly on March 19, 2025 to ensure that my son could check in without my or my husband's physical presence. I specifically and repeatedly informed the booking agent that he would be arriving alone, and I needed to confirm that this would not be an issue.The representative took my sons name and added him to the reservation, giving us her verbal assurance that he would be able to check in as planned. At no point during the conversation was any age restriction disclosed. This is particularly frustrating given that we are *** Rewards Members and rely on the integrity and professionalism of *** properties when making arrangements for family travel.Furthermore, the hotel is three hours from our home, and the sole purpose of the call was to ensure this specific scenario was acceptable. Had the minimum check-in age of 21 been disclosed, I would have made alternate arrangements. The failure of the hotel representative to provide this critical information constitutes a clear oversight and breakdown in communication and has created undue stress and logistical challenges.

• Review fromBrock G

  Date: 03/19/2025

  1 star
  *** seems to have no real oversight of its franchised hotels, and as a result, its customers are suffering. Their Clean Promise is anything but a promise when the businesses that open franchises under them choose not to adhere to it. In my opinion, their "Clean Promise" amounts to nothing more than lip service to get people to stay at their properties. I guess I shouldn't expect any less from a hospitality company that hasn't even bothered to get BBB Accredited. I have no intention of ever staying at an *** property again in my life. If the alternatives are an IHG property and the street, I will choose the street without hesitation. Businesses are trending towards a very negative future and Hospitality businesses have been in a sharp decline of quality for some time now. *** having a BBB Rating of F really does make sense to me based upon my experience with them and their franchised property. We as consumers have a right to know what kind of hotels we will be staying in, and we should have the right to a clean and safe space in our travels as promised by these hospitality companies. In my estimation, *** has failed to provide me with even a basic amount of hospitality.

• Review fromDaniel M

  Date: 03/16/2025

  2 stars
  Booked a reservation in error and management was not willing to make an exception. Said I was a government employee traveling with orders, which I'm not, I'm a veteran. Mercy, one of the online concierge, tried to assist me to no avail, but she tried.Shame on you, Holiday Inn. I hope this is an isolated incident and not a common issue with veterans.

• Review fromJane D

  Date: 03/10/2025

  5 stars
  I am filing a complaint on Holiday Inn/ Staybridge Suites.. I stayed there for a total of 6 days and they took ***** per day from me for incidental Charges. I have been fighting with them for almost 2 most trying to get my ******. They told me tht they do not give out receipts nor invoices for Proof of Payment. Everyone is obligated to receive a receipt or an Invoice. I am reporting them as one of the worst hotels I have stayed at. Its like the stole my money because they cannot provide any information on Payment. Please anyone tht is looking to reside at a Hotel rather its Business or Leisure DO NOT I repeat DO NOT reside at this Hotel whatever you do.

• Review fromChristine Q

  Date: 02/28/2025

  1 star
  They charged my card ***** after I had a prepaid booking of $144.00. The manager refuses to give me the money back and blaming it on *******. ******* is not responsible for you charging my card when it was prepaid booking. I need my money back.

• Review fromAnn M

  Date: 02/20/2025

  1 star
  This hotel is a dump. It's filthy. I have had to change rooms now twice because of cockroaches. They are now in my second room. Housekeeping doesn't clean the rooms when they are supposed to and act like they are put out if you hold them to it. Even then, half the room isn't touched, and they fail to leave toilet paper and other necessities. Half of the washers in the laundry room are broken, along with all of the entrance doors, so there is only one entrance in and out of the hotel. The grounds have discarded grocery carts on it and other trash.I've tried discussing this with the manager, **** *****, and all I get is excuses with no resolution. He doesn't come to the phone. Don't even bother calling the front desk. Half the time, they aren't there; when they do, they fail to deliver messages and never know the answer. Nothing ever gets resolved. It's disgusting. I've had problems with the bill being incorrect. They lost the money my corporation sent to pay for the first two weeks. I had to go through a battle to get them to look for it and apply it to my bill. They couldn't wait to charge my card even after they told me at check-in that they received the money from my employer and my card wouldn't be charged for another week. They don't understand what it means to do what they say they will, and their ethics are horrible. I contacted *** and was told they would help me, and after not hearing anything from them, I called back and was told that nothing would be done. After seeing what I see on this site, I am not surprised. *** doesn't care about customer relations. They are not to be trusted.

• Review fromJamie G

  Date: 02/01/2025

  1 star
  This company is a total scam. Stay away. They have hidden fees and when you try to contact customer service, it is a total mess.

• Review fromTee S

  Date: 12/29/2024

  1 star
  Recently stayed at the *** in ************, the couple of nights I spent were atrocious cannot understand how this company is still in business when its being ran like this. The security guard who thought it was a good idea to talk to a guest in a disrespectful manner, almost got something hes always needed, didnt feel like getting in trouble but as tough as he was acting he needed it. Hotel reeked of weed pretty sure the staff were in the back smoking some themselves, the hotels upkeep is terrible stains everywhere, dirty rooms, no cleanliness anywhere. Lady at the desk had an attitude for no reason, they also had a party going on downstairs in the lobby which was never brought to my attention when we booked into our room, was loud and obnoxious. Would never recommend an IHG hotel to my worst enemy, avoid these places at all costs sleep in your car for your own sanity.

• Review fromRicky H

  Date: 12/04/2024

  1 star
  I had a reservation at the Holiday Inn Express in ****** az and cancelled it when the family reunion was cancelled due to illness. They charged my credit card and when I was better and could make it they wouldnt give me my standing reservation! Not a good way to do business!