Complaints

This profile includes complaints for Tk Elevator Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tk Elevator Corp

  3100 Interstate North Cir SE Atlanta, GA 30339-2227

• 

  Tk Elevator Corp

  2601 49th Ave N STE 100 Minneapolis, MN 55430-4530

• 

  Tk Elevator Corp

  4511 W 1st St STE 2 Duluth, MN 55807-2796

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  Tk Elevator Corp

  3021 39th St S Ste B Fargo, ND 58104-8671

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to file a formal complaint against TKE for their failure to provide the agreed upon services as per our contract. As a paying customer who has been using the company's ********************** maintenance services for over a year, I am extremely disappointed with the lack of follow-through on their part.The agreement clearly states that two visits for checkups per year are to be carried out, yet not a single one was done over the past year. Despite making payments for the entire year, no services were provided. We only became aware of the issue when the company finally did come out and informed us that the elevator was not working. When a repairman was sent to inspect the elevator, they failed to fix it, but still gave us a bill for the service.We immediately contacted the sales representative who we signed the contract with and informed him of our situation. We requested either a credit for the year of missed services or to have the following year comped, as per the original agreement. The representative assured us that he would call us back, but we never heard back from him. We sent follow-up emails but received no response.Frustrated by the lack of response from the sales representative, we contacted the corporate office about a month later. Someone eventually called us back and we provided them with all the necessary information. They assured us that they would look into the matter, but it has been several weeks now and we have yet to hear back from them.As a paying customer, we expect better service and communication from [Company Name]. It is unacceptable that we have had to pay for services that were never provided, and it is even more disappointing that the company has failed to address our concerns.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific ************** (***) went into contract with TK Elevator (TKE) on 5/17/2021 for design, manufacturing & installation of an elevator. TKE staff have been dishonest, evasive and attempted to bully *** with threats into submitting to their demands and increased costs. TKE did not inform *** that the elevator material arrived until much later and issued a change order to retroactively back charge *** for storage. To avoid storage fees, Contract allows for elevator materials to be stored onsite with a four-hour delivery charge. After two months of asking when they will deliver the materials and no response, TKE informs *** that if they deliver the material, it will be considered a mobilization, therefore it will cost us $3500 to remobilize to install the elevator. Contract states that after 10 days there is a $100/day storage fee, and if we want to store the materials onsite, there is a four-hour delivery charge. There is only a $3500 remobilization cost if they come for installation, and they have to pull off the job for any delays caused by others. *** should not have to pay any back charged storage fees when they did not notify us that materials arrived and should not have to pay remobilization cost if they deliver the materials to the jobsite.We believe TKE's *****************, Director of Operations for CA Region, directed staff to obtain more money if we want the elevator installed, knowing that we have already paid 75% of the Contract and it is a long lead item which is too late for us to get elsewhere.

  Business Response

  Date: 03/17/2023

  TKE and *** entered into contract on 6/23/21, based on contract execution, as the manufacturer and installation provider of the 4 stop hydraulic unit at the Waring Garden Apartments.  Throughout the project *** has been unable to maintain their project schedule, ready the site as detailed in the contract, or at a minimum, prepare the site for receipt of the material.  As outlined in the Material Release Form (attached) signed by ***********************, the original request was to have material on site as of June 1, 2022 and project complete by October 1, 2022.  Based on TKE's site visits and correspondence with site superintendent *****************, it was recommended that the unit be pulled from manufacturing as the site was not on schedule and the storage accrual cost would have been over $33k upon estimated site mobilization.  At that point the customer had agreed, to which TKE removed the unit from manufacturing and pushed to an October date at the customer's recommendation, while also absorbing the $5k pull back fee from manufacturing.  Upon receipt of material in October, and while also conducting multiple follow *** to assist in reading the site, the customer was notified in November (attached email) of the outstanding items as well as storage accrual based on contract and MRF terms (attached).  At no point from November to February had the customer requested early delivery based on re-mobilization cost outlined in the contract, or acknowledged the fact that the unit was accruing storage cost day over day.  Upon updating the storage cost and the local Operations Manager, ***********************, reaching out to the customer, the feedback was that they didn't feel they should be responsible to pay any storage, nor mobilization fee despite contract language as signed and agreed to by ************************  At not point did ************** take ownership of the inability to ready the site, re-familiarize himself with the contract terms, or reach out to Director of Operations ***************** to discuss.  Rather, the storage cost continued to accrue with minimal correspondence or acknowledgement under the precept that *** would not be responsible for cost.  To date the storage accrual cost is calculated at $15,295 and after receiving this complaint, ***************** reached out directly to ************** to gather understanding of the situation and negotiate a reconciliation. The mutually agreed upon settlement was that TKE absorbed 60 days of storage cost, as well as concede a portion of the storage cost, whereas *** would be responsible for $7,920 of storage delay costs.  Additionally, the site will need to be ready for installation and delivery of material, inclusive of being protected from the elements, by the week of 3/20/23 to avoid an additional storage cost.  Should either of those conditions not be met, *** acknowledges they will be responsible per the contract terms agreed to by *************** 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 2 months now that I have tried to get a TK Elevator to properly fix the elevator at ********************************************************. After dealing with the branch manager here in ******* who over a month has not returned any of my attempts to reach him, they have now put a new person in place which I was hoping will ensure that technician is going to handle reoccurring issue with the elevator (making very loud noise and makes a stop on 2nd floor on the way up). I keep having to call for the service every single week and they just come out and here is the note from the technician "Guide ************ of car we rubbing the rails adjusted lubed and returned to service". Clearly if you are doing one thing and one thing only and doesn't solve the problem; you either have technicians that are careless and just do bare minimum or you have technicians not qualified to do a job. I am not sure what happened as we did not have those issues in the past, but not being able to handle reoccurring issue for more than 2 months now is unacceptable. I need you to fix the elevator ASAP. Tenants are very concerned and scared for their safety and it needs to be addressed right away!I also have attached the conditional certificate given to us that requires couple things to be performed by TK Elevator that is dated 09/16/2022 and is yet to be taken care off.Thanks,Anes

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2021 I emailed TKE to set up a new account for the property's elevators. As of today TKE still has not corrected this. Since May 2021, I have emailed 4 different people at TKE 23 times (most recent on 10/6/2022). The only responses I received to the 8 emails I sent to TK from 6/27/22 to 10/6/22 have been automatic replies Billing issues: There was one account number assigned to 3 different business entities: River Run Flats LLC, ************************** in ********, **, and ************************** in ********** (not related to each other). TKE has been aware of this issue for over a year with no resolution.Invoices: I received 4 invoices for repairs which all had overtime hours. I reached out to TKE because I did not approve overtime. I emailed TKE regarding these invoices 11 times between 2/7-6/23/22 and got a reply on 6/27. I agreed to the changes to the invoices TKE suggested, and asked for updated invoices be sent to me. I have not gotten a reply or corrected invoices since 6/27/22.On 6/23/22 I asked to cancel the service contract and received no reply. I have continued to receive invoices for myself as well as other businesses, and SPM in ******** continues to receive invoices for my property. On 7/19/22 I emailed stating I would not pay invoices received after 7/22/22. Four emails were sent to TKE between 6/27 and 7/19, again with no reply.I received invoices/statements from TKE on 6/30, 7/27, 8/2, 9/2, and 9/30. Some belonged to me, others belonged to the other SPM companies, and none were the disputed/corrected invoices.I want my contact information to be removed from their billing system and confirmation that there are no outstanding amounts due for my property.

  Business Response

  Date: 10/10/2022

  All address changes have been made and the contract for ********* Apartments has been cancelled. Ignore any additional bills that *** have been sent during the process.

  Customer Answer

  Date: 10/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** Riverside Apartments