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Business Profile

Delivery Service

United Parcel Service
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.1

    Average of 2,868 Customer Reviews

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    Review Details

    • Keishawn M

      Date: 04/18/2025

      I'm giving 0 stars. My daughter's pharmacy had her medicine shipped out on the 16th of April. Her medicine normally arrives the next day. This time it was very late. My daughter is autistic and needs her medicine or else she goes into terrible meltdowns. On the 17th it said it was out for delivery. Now the 18th, it's headed back to ***********. I called customer ********************** about it only for them to realize that my daughter's medicine was put on the wrong truck. THE WRONG TRUCK!!! I should have gotten my package yesterday, now I have to wait till Monday. This should not have happened.

    • Jesse W

      Date: 04/18/2025

      This is the sorriest company on the planet they absolutely cant deliver a package . I refuse to mail a million dollars a year by this incompetent company. Im a corporate pilot and jet center shipping 1 million in packages last year I ship only ***** unfortunately a lot of my vendors use only UPS only because UPS gives them a deal to please ship with them. I live every day to help UPS out completely out.

    • Pat P

      Date: 04/18/2025

      I love UPS. Let me tell you about our experience today. We had a package weighing probably 35# (perishable) dropped by ***** at our gate, which is about 400 from our house. My 75 year old sister, who was alone there at the time and wanted to get the package out of the heat, pulled a wagon down to get it. She was struggling to put the box in the wagon when up comes the UPS hero to save the day. He saw her struggling and asked if she needed help, then he offered to take the package to the porch for her, which he did. UPS always takes packages to the porch if the gate is open - ***** drops them just inside the gate even if it is open. ***** has misdelivered packages several times while I cant recall a single instance of a UPS driver having done so. I will always use BROWN if I have the option!

    • Bradd W

      Date: 04/18/2025

      have a driver who has shown up at my shop selling like pot mad a comment to him he laughed and said it don't matter they can't drug test me unless I have an accident ask well don't come in my shop smelling like pot please and thank you well a few days later same thing so I called and complained they did nothing about it because a week or so later same driver came in stoned and smelling like pot I called again they did nothing but they must have said something because now her came and threatened to kick my a** i called again ups sent 2 ups head of security i have video cameras they watched the video and said they couldn't use the video and no reason why so the driver found out about that so now when I an expecting a package he puts a hold on he did this several times before I realized what was going on so I called and complain again they say he can't do that well he is and he continues to do it finally they said something to him and told me I would never have to worry about him ever again because he was no longer aloud to run this route ever well for about 2 months I've been getting all my packages and meet the new driver very nice guy tell yesterday the same dirt bag is out here again so long story short it does no good to complain because ups drivers have a union that will fight tooth and nail for the drivers unbelievable they don't give a danm what they do best suggestion us fix ex or **** best of luck

    • Carolyn K

      Date: 04/18/2025

      Don't deliver on time, don't even attempt delivery. I will never buy anything voluntarily that ships through UPS

    • J.J. R

      Date: 04/17/2025

      UPS always gives an early delivery date, knowing the item won't be delivered on that date. I wish I could choose another company to deliver my package, like *****.

    • Ashley H

      Date: 04/17/2025

      Would like to leave this at ZERO stars because UPS is the WORST delivery service EVER! The people that work out of the **********, **** distribution center are very rude. They act like it's my fault that the address was 10 numbers off. They totally changed the address and zipcode to a cincinnati address when I live in ********. They changed the correct street name from ************** to *********. Who does this? I will tell you who, a complete moron who is so incompetent and should NOT even have a job. If you couldn't deliver the box, why in the h*** would you not return it to the sender? Everyone I have talked to at UPS is a complete incompetent buffoon. I will NEVER use your service again, nor will I ever buy from any company that uses UPS. Your company should not even be in business because you are pathetic. I will make sure to spread the word on how horrible your company is. You should have an "F" rating because you suck!

    • WILLIAM P

      Date: 04/17/2025

      In the past year UPS has managed only a single on-time delivery for me. I have started requesting all vendors to use ***-X for future deliveries.

    • Joyce L

      Date: 04/17/2025

      Extremely frustrating. They tried to deliver a package ( It needed a signature). I was not at the location and missed the last attempt by 10 minutes. I called immediately to request a pick up. This was arranged but my package went missing the next day, when I called to find out where to pick it up. Two more weeks of chasing them up with vague answers and no responsibility for the "loss" of the package. UPS is unreliable and likely has employed bad actors. How do they lose the package from the delivery truck to the warehouse?! I will never do business with them again.

    • Marc L

      Date: 04/17/2025

      UPS delivered package from **** containing medication requiring signature upon delivery. Driver ***** *. knocked on door, I went out to accept delivery and ***** stated: I had to knock on your door so you can sign for delivery but I already signed for you. I asked him why he knocked again because what he stated didn't make sense. ***** stated again that I needed to sign for delivery but he already signed for me. Filed complaint with UPS which took multi calls to get a supervisor to contact me concerning this criminal offense. Supervisor instructed driver on proper procedures for deliveries requiring signatures. UPS drivers that forge signatures should be fired, initial driver training instructs them on procedures for signature required deliveries and it is a criminal offense. Will be taking legal action as ***** has been targeting me with harassment for over a year.

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