Business Profile

Auctioneer

Manheim Auctions

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Manheim Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

122 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car from ******** ********** On there Condition report they announced the car is drivable and it starts But the car is not driving. When talking to ******** they said the car is As is. This is a scam on the ** from ******** it says the car is driving.Now ******** doesnt want to have anything to do with this case.
Business Response
Date: 11/16/2022
Manheim ********** has resolved this claim with TheJadsAutoGroup/*************************************. Manheim ********** worked with the seller directly to process the unit as a seller buy back. They have also spoken with ************************************* letting her know that the seller agreed to take back the vehicle. TheJadsAutoGroup/************************************* was reimbursed for the full amount of their purchase on November 10th.
Initial Complaint
Date:11/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************************* ******************************************************** *********************** Tuesday November 8, 2022 Aloha good afternoon My name is *******************************, I am a resident of the Big Island of ****** I am writing in regarding my 2016 ****** Versa 4door, (Vin-814999), that was repoed on Wednesday October 19, 2022, by RT Service Investigations ****** County, ************, **** ******.It was mentioned to me that I had 10 days by before it will be shipped my Manheim ******, Oahu ******. My car was shipped before the 10 days. I was shipped on the 28th.My car was paid on November 3, 2022. Car Acceptance called to let them know the is released, where and when can I pick up my car. We were told to call back in hour, they are looking for my car. We told this up to the time they closed.On Monday, November 7, 2022, I spoke woke a gentleman by the name of *** that my car is at their storage and if I want my car, I need to pay ******* Just received a letter stating that I have until November 16, to pay or my will be placed in auction As of this time, I am unable to return to work, no vehicle, now lost of wages I am asking that they return my car. So I may return to work and pay my bills.They shipped it eight days before the noted date.Mahalo nui for your efforts and time, please stay safe *******************************
Business Response
Date: 11/09/2022
Redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process. The lender, in this case Credit Acceptance is responsible for all decisions regarding ***************************** vehicle.
Customer Answer
Date: 11/10/2022

Complaint: 18376181

I am rejecting this response because:

************************************************
Initial Complaint
Date:11/03/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased this vehicle ***************** on Oct 7th 2022 through Manhiem OVE. We were invoiced and we promptly paid for the vehicle. We received the title and gate pass so we can pick this vehicle. We dispatched our transporters twice but are unable to pick this vehicle. After weeks ******* wants to cancel the sale and claiming the vehicle is not available. This is unethical if not illegal. We won this car, and we paid for it and have the bill of sale, invoice, and the title, but Manheim will not give us our vehicle. If it was the other way around, we will not have any option to cancel the winning bid.
Business Response
Date: 11/07/2022
Manheim ********* contacted ******************* and explained that the vehicle that they purchased was double sold by the seller. Manheim ********* also explained to ******************* that they will be receiving a $500 inconvenience fee for the purchase, and a buy fee has been waived on another unit that *********************** purchased from Manheim. ******************* will also be receiving a full refund for the vehicle that was purchased.
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sold a car via Manheim auctions on 3/1/2022 with a clean title. Five months later, the last buyer, on 8/12/2022, got a title registration showing salvage. We do not know what happened after we sold the car from 3/1 to 8/12. The buyer filed arbitration with Manheim, and Manheim's arbitrator contacted our company on 8/31/2022 to inform us that the buyer wanted a "$3,000 adjustment or to FIX the title". Many emails during that week, and the final TWO EMAILS we sent to the arbitrator on 9/9/2022 with RESOLUTION information where the title specialist could help to fix the title - bc the car is clean with a salvage history confirmed by DMV AK. However, the arbitrator did not forward the information to the buyer. We never heard back.More than a month later, on 10/12, the arbitrator finally responded to our company, but sending us an invoice of the original purchase price of $8K plus an Undisclosed ~6K seller adjustment fee. Our company has since contacted the ******************************** for the past two weeks, making phone calls every other day and emailing arbitration supervisors, **** managers, and regional manager to look into this arbitration. Finally, we received an email two weeks later, on 10/26, saying they found no error in the arbitration and had followed the proper procedures. How can the seller help fix an arbitration if the information was not passed to the buyer? 1) The resolution information was never passed to the buyer (arbitrator provided no email evidence, and the buyer confirmed he did not receive resolution emails we sent to the arbitrator). 2) Our company never heard back AFTER we sent the title resolution information on 9/9/2022 that the buyer no longer wants to fix the title (no emails/calls). 3) Arbitrator did not provide details for the undisclosed seller adjustment fees when we requested it via email. None of the three issues above have been solved, and we are still waiting for a management call to discuss this case.
Business Response
Date: 11/04/2022
Manheim Riverside has concluded their investigation on this claim. The arbitration claim was closed out incorrectly, and the unit should have been closed out as buyer bought originally. ************** team at Manheim Riverside has contacted ***** from ****************, and they have explained the findings of their investigation. They have credited her account for the sale price, and fees along with crediting her back the transportation and recon that was charged to her account. **************** was grateful and satisfied with the outcome of their claim.
Customer Answer
Date: 11/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Angel H
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my 2022 ****** Sienna Transported to Manheims . The car ended up there when it shouldn't have but that's a separate issue not related to manheim. I called Manheim on 10/25/2022 to come pick up MY car after clearing with my finance company all the payments needed. *** from manheim refused to schedule an appointment with me because she claimed "we do not do same day appointment's". I called back with my bank rep ******** (US bank) on the phone requesting an appointment and again *** refused to make an appointment claiming once again that they do not do same day appointments. I called back again on 10/26/2022 and now i spoke to ******** who tells me i cant make an appointment today because we do not do same day appointment's. When i said i was told i could call in for an appointment by ***, she said you can come the next day. I lost out 2 days of work because of this and had to pay a driver to take me to ** from brooklyn ** which i ended up having to pay a cancellation fee for (each $150 so 150x2=$300) and My personal loss was approx $1400 a day (1400x2 = $2800). Manheim has zero consideration for customers and peoples struggles to get to them. This isn't a matter of a car being sold with issues they may not know about, this is basics 101 of customer service and accommodation's. ********************** should know better and MUST do batter. This could be that the fish rots from the head and perhaps ownership doesnt care so why should their employees care but this abuse must stop I searched manheims website as of today 10/26/2022 and there is no policy posted about same day pick ***
Business Response
Date: 10/27/2022
We will need to obtain some additional information. Please provide the **** on the vehicle that you are referring to.
Customer Answer
Date: 10/31/2022
Vin # is *****************
Business Response
Date: 11/04/2022
After Manheim ************** review of this complaint, their findings show the handling of this redemption was consistent with the processes they have in place. The steps require Manheim to receive documentation from the finance company, verify the vehicle's condition, and location and prepare for the release. Also, to ensure that the fees are correct and match the finance company's records. On October 25th Manheim ************** team member explained to ******************************* that they cannot take same day appointments, and more information was needed from *********************************** lien holder. On October 26th Manheim ************ spoke with ******************************* and explained the policy again regarding same day appointments. They were able to schedule an appointment for October 27th to pick up their vehicle. The vehicle was released without issue on October 27th at 2:30 PM.
Initial Complaint
Date:10/04/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has withheld my title for over a year and shipped to a third party company after car was reinstated. To no avail they refuse to state the whereabouts of this title. I am unable to register my vehicle. Please state the next step in resolving this.
Business Response
Date: 10/05/2022
We will need to obtain some additional information. Please provide the full VIN#, make, model, and year of the vehicle that you are referring to.
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Manheim **********, an auction owned by *** **** oversees/mediates automobile sales between licensed dealers. On August 24th a Lexus IS ***************** was sold online to another dealer, through manheims O.v.e. system. Manheim has a policy system to protect the buyer and seller that states certain time restrictions the seller and buyer has to return or deliver vehicles sold. On September 7th the buyer of said vehicle was allowed to file an arbitration claim past the policy dead line. Ive not only spoken to a arbitration representative, *** also emailed senior arbitration managers. The representative agreed on manheims phone line that yes the seller is over time but they want to be fair and allow him to return the vehicle or force a price adjustment. On what terms does manheim choose to go against their own written rules to accommodate certain dealers. I believe this judgment is based on personal relations the arbitration department has with certain dealers which is illegal and allows corruption within a system designed to protect both buyer and seller. A senior managers last email stated in his last email response that i can contact whomever I wish and either i give a price adjustment or buy back my vehicle. I have all recorded conversations and emails from the senior arbitration manager and the arbitration specialist representative who were both very disrespectful and unprofessional in communication.
Business Response
Date: 10/03/2022
Manheim did everything possible to work with ***************** LLC. ***************** LLC purchased the 2016 Lexus IS 300 from IAA Auction, and the vehicle was disclosed with an announcement of biohazard. There was evidence of black mold and blood. When ***************** LLC sold the vehicle through Manheim **********, the aforementioned information was not disclosed properly. Also, the buyer of the vehicle received a letter from the finance company refusing to finance the vehicle based on the history.
Customer Answer
Date: 10/03/2022
National auto auction associations policy is if a vehicle is biohazard and sold un announced the buyer has 10 days from purchase to arbitrate the unit. The unit was sold august 24th, arbitration claim was made 15 days after bill of sale. Manheim emailed response is as seen in the picture from a ********************************, Each transaction/arbitration claim must stand on its own individual merits which means there is no regulatory policy manheim follows. So basically if a buyer or seller knows an auction employee/arbitration representative then he/she can ask to return any unit at any time. We did not know after the vehicle is cleaned, biohazard must be announced, also what does the origin of purchase have to do with the sale. Note: navy federal finance corporation refusing to finance the unit also has nothing to do with a set Regulatory practice. What policy does manheim/*** **** Follow for arbitrary terms. Also if the unit is so blood and mold filled then why is the buyer attempting to get a price adjustment instead of simply bringing the vehicle back to manheim **********.
Business Response
Date: 10/05/2022
Manheim's management team stands behind the decision they made regarding this claim, and the outcome of the arbitration claim for the vehicle. Please see attached letter from the ******************** and the *** auction listing showing the biohazard announcement which ********** Motors LLC did not disclose when the vehicle was sold through Manheim ************ auction.
Customer Answer
Date: 10/05/2022
So manheim/*** **** Defense is to shame small businesses from purchasing vehicles from other auctions? Manheim/*** **** Is a billion dollar corporation that has no regulated mandatory arbitration policy. Vehicle was sold august 24th, buyer physically came in to file arbitration claim with specific arbitration representative, knowing that the worker would over look the 10 day POLICY. Anyone reading manheim/*** **** Response can clearly see there is no defense and the decision is solely based on money and race. What makes this buyer exempt from manheim/*** rules? Manheim/*** **** Cloaks bias and bigotry under words like fair and ethical. I rather get shut down from buying or selling from Manheim and *** **** Then accept an unregulated billion dollar prejudice injecting their opinion in whats supposed to simple rules set for simple business practice!
Business Response
Date: 10/06/2022
After careful review, Manheim stands behind their final decision that was made regarding this claim.
Customer Answer
Date: 10/06/2022
The unit was purchased on august 24th 2022 and returned because of me contact Better Business Bureau on October 4th 2022. Buyer was allowed to keep a 28k vehicle for over a month, manheim/*** *************** is knowingly assisting in corruption. This bias and corruption has to be made public! I have a verbal conversation on October 5th 2022 with manheim/*** *************** and an arbitration senior manager agreeing not only the buyer was allowed to return the vehicle past written policy but their fair and ethical response is solely based on opinion. Which clearly leaves doors open to corruption and racial bias. Next step is **************** Attorney General then a law firm that has familiarity with *** **** Manheim/*** *** has no valid reasoning or response to why a rule written by *** ****, is exempt for certain buyers and not for others.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2013 Audi A4 Vin #***************** June2022 in full with cash from ************************ in **********, **. The dealer purchased the vehicle from Manheim Auto Auction, and has been unable to retrieve the title from Manheim for several months. Manheim said that a new title was issued, but would not give an ETA on when the new title would be sent out and received. I've attempted to contact Manheim myself to no luck as to the whereabouts of this title. NJ ************************ is also aware of this issue, as I've filed a complaint there as well. It's extremely frustrating that it's so hard to obtain this one document that Manheim is holding up. I've been unable to drive the vehicle for months (while still paying car insurance) since the temp tags are now expired, and Manheim has not sent out the title. I just want this nightmare to end.
Business Response
Date: 09/20/2022
This claim was not initiated by our customer but by our customers customer. We are not part of the transaction between our customer and his customer, ********************************** Any claim ********************************* has should be with the party he transacted with, not Manheim. Thank you.
Initial Complaint
Date:08/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/03/22 $108110 2021 ******** **** E63s Sedan. I was sold a unit green light with undisclosed *** that was not captured in the Condition Report(CR), Images and UNDISCLOSED/ UNANNOUNCED in lane. I opened an arbitration claim within my timeframe and arbitrate specifically for a DTC saved code that Manheim tracker had triggered through lot vision, not known to me at this point there was a *** on as I was not aware or told that. I see a computer code so that was my concern. 12 days go by and *** and ***********************(Manager) in Arbitration give me misleading information and not even telling me until the 12th day the vehicle was sent to the Dealership.Please be advised this unit was sold by MBUSA and was taken to the seller in other words next to them. They claimed it was bad gas. I received the vehicle day before yesterday after they put this on my account as Buyer Bought. They charged my account and debited $260 which was unauthorized not discussed and started harassing and extorting anything and without any explanation.My claim is very well valid, why did they charge me this $260. Why did they sold me a vehicle with a Check Engine Light on undisclosed unannounced to me. They are biased and now they are unresponsive.I am a hard working dealer who spent a fortune trusting this entity and no one helps or assists and this unethical sales practice and biased sales practice needs to stop. I worked hard for my money and I need a resolution. No one speaks to me. If anyone here has experienced this I am open to take appropriate legal route as I have all the proof and screenshots and details of auction claiming they cleared the *** and apparently they think thats a fix.I am stuck with a vehicle which ethically I cannot sell the consumer.I am charged additional money for no reason, no answers whatsoever for a valid claim and concern. I need someone in the highest management in this organization to understand how a buyer is treated. UNWIND THE DEAL OR PRICE ADJ
Business Response
Date: 09/07/2022
Manheim's management team is currently working with ****************** to verify and resolve the claim. A more detailed response will be provided shortly.
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been working with Manheim for over 8 years as a wholesale buyer and never had an issue until June 29th, *************************************************************** ************ **********. The vehicle, a 2018 ****** Camry with ****** miles, had a condition report of 2.5 with a value of $17,500. I was shocked to find out that my account purchased this car for $21,000, this is unheard of a violated every code of ethics imaginable. I called Manheim arbitration right away and told them that I did not purchase this vehicle, I did not bid on this vehicle and I needed to undo this deal right away. I told them to look at my history and they agreed that something strange was going on because I only purchase vehicles under $10,000. After 3 weeks of going back and forth and speaking with their district managers they told me that I was stuck with this car, I told them there was no way that I had the funds for this vehicle and I needed their help, they denied supporting me to unwind the deal. This is going to drain me financially and there is no way I can pay for this. I need support from the community, please help!!!!!
Business Response
Date: 08/01/2022
Manheim is currently investigating ************************ fraud claim. They have determined that the purchase of the 2018 ****** Camry LE came from an IP/device that was familiar to the dealership's account. Arbitration has been in contact with ******************** over the last couple of weeks. They have also contacted the seller to see if they would take the vehicle back as a courtesy but the seller declined. ******************** has agreed to let Manheim ********** run the vehicle in lane to see if he is able to get some offers in hopes of selling the vehicle. Manheim will continue to work with ******************** and assist him with selling the vehicle, and waiving any fees.
Customer Answer
Date: 08/01/2022

Complaint: 17638184

I am rejecting this response because:

Manheim associates have failed to provide me information regarding the IP/device information. The arbitration team agreed that this was suspicious due to my history of purchases. A vehicle that has a current value of $17,000 but received a bid of $21,000 from my account, which is $4,000 over current value. It is clear that the seller of the vehicle, *************************, denied to unwind the deal due to the astronomical purchase price they received from my account (unauthorized by me). In all of my 9+ years of working with Manheim, I never purchased a vehicle at such poor condition, 2.4 out of 5, and at such a high purchase ticket. I pleaded with the arbitration team for over 3 weeks, since the first day, to unwind the deal that I never authorized, expressing to them that I DID NOT bid/purchase on this vehicle and my inability to pay for this vehicle and the outcome they came up with is that they will rerun the vehicle and that I will be liable for the difference of the amount, which can be anywhere from $4,000 to $7,000. This has to be either a software glitch or fraud. I have changed my password and Manheim froze my account for 2 weeks to investigate and presented no evidence that this bid came from my device. I live in ******* and the dealership is in ************ **********. This is unethical and just pure bad business which should be investigated by an independent agency because apparently this has and continues to happened to other wholesale dealers who purchase vehicles from the Manheim web portal. I continue to ask for help and receive the same answer: we can rerun the car but you will be liable for the difference dollar amount. No dealership in their right mind would purchase this vehicle due to the structure damage it has endured, especially for the price I am convicted of bidding on. I ask the team again to unwind the deal.

Sincerely,

*************************
Business Response
Date: 08/05/2022
This is a follow up response to the Complainant, *************************, in BBB Complaint # ******** against Manheim Auctions, and it is being submitted by ***********************, the Chief Compliance & Privacy Officer of *** ***************** parent company of Manheim. Manheim takes all such complaints very seriously and this matter was reviewed by the Legal department.

We understand that ******************** strenuously denies that he purchased the vehicle in question and claims that someone else must have accessed his Manheim account using his credentials. Manheim only provides sign-on credentials (e.g., username and password) to authorized dealer customers in order to access Manheims online marketplace. These credentials are not allowed to be used, shared, sold, or otherwise disclosed to anyone other than the authorized user. Only authorized users are permitted to change their credentials. If a claim of fraud or misused credentials is made by a customer, ********************** has a dedicated Marketplace Fraud Team to investigate the claim.

Under Manheims dispute resolution procedures, ******************** submitted an arbitration claim to Manheim and his matter was thoroughly investigated by the Marketplace Fraud Team. While we do not disclose the details of our legal investigation, the Fraud Team determined that the winning bid in the auction came from an IP address that is familiar with Mr. ********* Manheim account, it came from a device in ******* where he lives, and it was from a type of device that he has told us he uses for buying vehicles on Manheim. So, while we can appreciate he may not have intended to purchase the vehicle, the Fraud Team did not find that his account was hacked or that the vehicle was purchased using credentials other than those issued to his account.

Accordingly, Manheim made the determination that it could not unwind the transaction. However, we offered (and he previously agreed) to let Manheim try to help him to resell the vehicle, including waiving our fees, and we will continue to do so if he chooses.

Customer Answer
Date: 08/06/2022

Complaint: 17638184
I am rejecting this response for the following reasons:

(1) Manheim claims that "the winning bid in the auction came from an ** address that is familiar with Mr. ********* Manheim account," but they refuse to provide the ** address to confirm this claim.
(2) Manheim claims that "it came from a device in ******* where he lives" but again, they do not provide any information as to which device they're referring to.
(3) Manheim also claims that "it was from a type of device that he has told us he uses for buying vehicles on Manheim," which is false. I have never specified to Manheim what "type" of device I use. Not to mention, potential hackers all use the same "type" of device either a phone or computer, like we all do.
I am certain that this transaction was not my doing. My history shows that this kind of purchase would be completely out of character for me, and I do not know of anyone else who has the login credentials to my account. Manheim's refusal to provide detailed information about the ** address and device used shows their lack of care and effort.
Manheim did offer to assist with re-running the vehicle through the seller's account, but on August 1st, the vehicle was removed from the auction site by an unknown party, which can only be done by either a buyer or a seller. Given that the vehicle has been in arbitration since June 29th, this must have been the seller's doing.
Then on August 3rd, when the vehicle was scheduled to go back through the auction, the condition report fell by 10%, decreasing the car's value by $1500. Additionally, the new mileage was shown as 1mi (previously 67,530mi). Another example of the many errors/ lies Manheim's customers must endure. To add to it, the car never went through the lane because again, it was checked out on August 1st. And yet, Manheim is STILL insisting that I pay for a vehicle that (a) came from a fraudulent bid in the first place (b) was checked out from security by an unknown party and (c) shows various discrepancies in its condition, mileage, and value.
Not only does this affect my personal situation, but it also highlights the various glitches of Manheim's system. In the past month, I've caught multiple errors during the bidding process. For example, one car's value was shown as $38k, but the bidding started at $355k before falling to $325k. (Screenshots attached) The auctioneer's failure to catch this huge discrepancy further shows Manheim's incompetent business practices. Either they are attempting to scam their customers or there is something truly wrong with their system. Regardless, they must take responsibility.
This issue is especially concerning given that so many people do business with them. This is not the first fraud situation of this sort I've heard of being brushed off by Manheim and forcing the customer to take responsibility for. How can I be sure that this will not happen again if I continue doing business with Manheim?
I greatly appreciate your time, energy, and attention to this matter that has been weighing heavy on me both financially and emotionally.
Best regards,
*************************

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