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Business Profile

Fire Protection

Pye-Barker Fire & Safety, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Protection.

Complaints

This profile includes complaints for Pye-Barker Fire & Safety, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pye-Barker Fire & Safety, LLC has 30 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to ***-****** Feb 6, 2025. Had 2 10#fire extinguishers checked, 1 4#fire extinguisher exchanged. Bought a new 10# fire extinguisher, and a Red plastic box for the fire extinguisher. After taking it to the facility, it looked too industrial. So I took it back to ***-****** on Feb.10th. Then I left the box and receipt there, because they couldn't get their computer to refund my money back into my bank account. They said it could take a while, so went to eat and went back and they still couldn't get it to work. So I told them to return money and have called them twice and they keep telling me they will tell Mr. ******* or he is not available. They owe me $98.00 for the box.

      Business Response

      Date: 04/08/2025

      Mr. *****,

      We appreciate you bringing this to our attention and giving us the opportunity to make it right. After speaking with our accounting team, a credit in the amount of $98 has been refunded to you. We're sorry for the delay.

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were receiving a communication error on our panel. This company called me at 3:30 AM every MORNING to advise of this. I called and asked for the calls to stop. They didn't. When they sent someone out to repair the error, no discussion of charges were mentioned on the phone. We were billed $185.00. An attempt at 2 free months of service was offered in lieu if we paid the bill. Zero concern over the past 4 weeks from ANY of their employees. We have decided to cancel service due to their lack of respect for the customer.

      Business Response

      Date: 12/19/2024

      Thank you for taking the time to provide this feedback. We have reviewed your account. Your panel is programmed to provide a daily test communication to central monitoring to ensure it is communicating in the event of an emergency. When the test didn't happen, we notified you. There are steps we could have taken to better communicate. We have shared this with the branch manager and team, so that we can learn from it and improve our service response.

      Customer Answer

      Date: 12/19/2024

       
      Complaint: 22643288

      I am rejecting this response because:

       

      We chose not to continue service due to the level of customer service received from **** at the ************ location.  We paid the early disconnect fee which I feel we shouldn't be responsible for as THEIR employee provided terrible customer service which caused them to lose a customer. Someone needs to be held accountable and not the customer.  It's not my issue they hired someone disrespectful .

      Sincerely,

      One Restored Llc

      Business Response

      Date: 12/19/2024

      We appreciate you sharing more about what happened and we will have our branch manager, ****** ****, reach out. Taking care of our customers in a respectful manner is of utmost importance to us. 

    • Initial Complaint

      Date:09/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      at the beginning of the month I moved into the apartments in ****************** called *************. Every night the fire alarm control panel beeps loudly from 10 pm til late morning disturbing the resident of building 3. This has been occurring for months according to the front office staff and there is no resolution in place besides the residents manually turning off the alarm nightly with a key . They need to come out and repair the panel.

      Business Response

      Date: 10/24/2024

      ******, thank you for your feedback. Our records show that this issue has been resolved and the device that was causing intermittent trouble has been replaced. Were sorry for the inconvenience it caused.

    • Initial Complaint

      Date:05/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a 5 year contract with ******* Security. ******* was purchased by *** ******, and we had terrible service, so we decided to go with someone else. I contacted the company to let them know that. I could not find any cancellation information in the contract. However, when I emailed the company, they emailed back that there "would be a small balance left on the contract... but they would disregard it." A few weeks later we started getting harassed by constant emails and phone calls asking us to pay a balance of $196.22. I emailed the person sending these emails twice with no response. We will not pay any balance because we were told they would disregard it. The multiple issues we had with their service was the reason for our cancellation. They were no longer providing the same service we had with *******.

      Business Response

      Date: 12/13/2024

      *******,

      Thank you for taking the time to provide feedback. We will share this with the team so that we can learn from it. It is important to us that our customers can depend on us for quality service and clear communication. We have credited your account.

      Customer Answer

      Date: 12/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ( ********************, ***********, ** ) *** ****** to install and new alarm system at our church in January 2023. It is 9 month later and they have not completed the work. After months of delay and incorrect billing (has not been paid), near completion (Fire Plat, for wall; Test Inspection), it still has not been completed. The County Fire ******** has been trying to set an appointment to come out and inspect and his number was given to *** ******. Upon talking and planning to set appointment, another complication was discovered--the permit was from Alamance County (erroneously) instead of Guilford. It has been more than a month since and no contact has been made with **. Phone, email and text message attempts and message were made to no avail.

      Business Response

      Date: 10/05/2023

      *********,

      Thank you for speaking with us today. As mentioned, we have expedited the permit with Guilford County. Our records show that to date ******************** has not paid on the invoice and we ask that you wait to pay.Once our work is complete, we will issue a final invoice to collect payment. We apologize for the inconvenience and appreciate your patience.

      ***********************
      Regional Director, ******************* Fire & Safety

      Customer Answer

      Date: 12/11/2023

       
      Complaint: 20679766

      I am rejecting this response because:

       

      The above referenced complaint has not been resolved.  The only response was a phone call almost two months ago.  Please resubmit or follow-up on this claim.



      Sincerely,

      *******************************

      Business Response

      Date: 10/29/2024

      *********, we appreciate your feedback. Our records show that we were able to resolve this for you looks like the Guilford County Fire ******** was able to confirm in April that your new system is working, and we issued a credit for the billing error in June. Were sorry for the inconvenience caused and appreciate you giving us the opportunity to make it right. Were going to close this case, but if you need anything, please reach out to us at the branch and well be glad to help.

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have account with these people and they keep sending me bills. I jumped through hoops to cancel my account in accordance with their demands of 30 days notice in writing. I have attempted numerous times to contact them and tell them to stop sending me bills and they dont answer the phone. They keep giving me the run around. This company is a scam and Im getting sick of it.

      Business Response

      Date: 10/25/2024

      Thank you for writing us. Our records indicate the account was canceled and the invoices were credited off. Were sorry for the inconvenience caused.

    Pye-Barker Fire & Safety, LLC is NOT a BBB Accredited Business.

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