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Find a Location

Mister Ladder has 1 locations, listed below.

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    Business ProfileforMister Ladder

    Handyman

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    730 Golf Crest Drive, Acworth, GA 30101
    BBB File Opened:
    2/13/2020
    Years in Business:
    6
    Business Started:
    10/12/2017
    Business Management
    • Mr. Robert Hayes, Owner
    Contact Information

    Principal

    • Mr. Robert Hayes, Owner

    Customer Contact

    • Mr. Robert Hayes, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired Mister Ladder to fix several cracks inside my garage, the driveway and walkways. He did not even come to my home to do an estimate. I had to take several pictures and send them to the company. I was dealing with *****, one of the owners. They sent to workers out, 1 of the workers could not speak a word of English. The 1st day they arrived, the ******* and other worker was at my home. About 1 1/2 hours later, the ******* left for 3 to 4 hours to go to another job. They used a concrete saw and made the cracks about 10 times wider. There was dust everywhere. The entire garage and the outside of my garage door was covered in dust. They came back the next day to finish and it looked horrible. I complained to the owner about the dust and how bad the job looked. He said that we do million-dollar homes that come out perfect, and a $750.00 job is a disaster??? I finally after several phone calls, he came out and looked at the job. He stated that the job looked horrible. He said he was sorry, and they would fix it. He sent a lady to clean the garage and the outside of the garage door. He then said he was going to come-back and fix it himself. Well, he never did. Called and left several messages and he finally returned one and said that he and his wife just had the baby. He would be at my home in less than a week. Well, that also did not happen. I called a few more times, and about 10 days ago he said that his partner and himself were coming this past week to fix the job. That was untrue also. I since then, left a couple of messages along with a couple of text messages. He still will not answer any of my messages. I purchased 2 gallons of epoxy paint and also paid a contractor $275.00 to hopefully make it look better. Still can see all the cracks that the company REPAIRED. I have pictures of the way it looks, 100 times worse. They also used my concrete in my garage without asking me. I now have 2 colors of grout in my driveway.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Patricia W.

    1 star

    11/17/2022

    Worst experience of my life. Because I am a senior citizen this shabby company took advantage of me. They must have thought I was simply a senile person. I have pictures of the horrible job they did on my house. Nothing and I mean nothing went as was quoted. My front porch after a year looks horrible, They left a paint can on *******, did not take the shutters off to paint,did not use the paint I requested. The list goes on and on. Total discremanation against a senior citizen. Now there is rotted wood which should have been fixed. ********************* the so called owner after I pointed it out had to fix rotted wood near *******. Now there is more rotted wood and his wife called and told me to leave her husband alone. For the love of God please hold him accountable for what he has done to me. Senior citizen who has ripped off of savings to paint her house and front porch and the whole job *****.Is this America? Please help me Please from Senior American!

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