Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes i am being threatened with eviction from landlord i was behind only January rent only we pay our rent every month and only behind january because i was out sick on LOA because i got sick from mold and mildew in residence due to Hurricane Ian my ceiling caved in and was open when it rains it rains in my bedroom i got sick from the mold and mildew and had fell out of work from getting sick from it i have been dealing with this for months and have been reporting this to my landlord since hurricane and they have not fixed yet they had some one cut trees in back and everything was left by my back door from trees causing snakes to come up by my door no one has removed yet code compliance also has record of this and came out and inspected also florida rural legal services i tried to explain to landlord to give me a chance to catch up i was sick from what they did not fixed in my apartment and all i am being given is a threat to evict me which is not fair or right as i have been dealing with a open ceiling for months

  Business Response

  Date: 02/08/2023

  Hurricane Ian caused much devastation to central Florida
  when it hit. This 5-unit multi-plex property had multiple leaks in the roof. We
  immediately sent our roofer to apply a tarp. The property owner called his
  insurance company within a day or two of the hurricane. Insurance adjusters and
  subcontractors were very overwhelmed during that time. Within a few days after
  the storm, we sent an employee to this unit to remove the wet drywall that had
  collapsed. The area of concern was limited to one closet in the master bedroom.
  It was not throughout the unit. Because of delays with the insurance funding
  and subcontractors, we weren’t able to start the re-roof of the property until
  late January. As of 2-6-2023, this property now has a brand new metal roof. We
  also fixed the drywall of the master closet ceiling at the same time as the
  re-roof. Our handyman said there was no wet material when he did the repair.
  The closet has new drywall and paint. We walked the property on 2-6-2023 and
  took pictures. There are no trees or limbs against her unit in the back. There
  is a leaf pile and an old aquarium that someone put out back. We are having a
  crew clean that up this week. We are providing pictures of the back of the property and the new metal roof. We consider this matter closed. We have completed
  all the repairs that were needed to fix the unit. It is also important to know
  that the tenant has caught up on her rent and, therefore, we are not pursuing
  eviction at this time. We have allowed the tenant to pay late and are
  continuing to do so as recently as February 2023.

  Business Response

  Date: 03/02/2023

  It appears that the tenant's only remaining argument is about a leaf pile. I'm attaching pictures. It has been cleared. The leaves/mulch are gone. As of today, 3-2-2023, the tenant has moved out. She moved with only 2 weeks notice (the lease she signed requires 30 days) and owing a balance for part of February's rent. She moved of her own accord and was not evicted. We agreed to let her out of the lease if she would just pay the balance owed for the month of February. She moved out 2-28-2023. We have not received those funds. She did not leave the unit in the state in which it's supposed to be left in. We will happily supply pictures of all the trash and debris left inside and outside of the unit if requested. 

  Customer Answer

  Date: 03/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******** i do apologize i have no income  and waiting for resources  nothing was did intentional as of apartment and i now everyone is happy now we are gone we never did anything to no one over in apts and  never gave any problems to no one we had  issues every since new company took over we are not monsters we are human and all God people and we treated everyone as such just wish we got the same in return