Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT HIRE NIGHTMARE EXPERIENCE WITH **** ***** / BLUEPRINT WINDOWS LLC My experience with **** ***** of Blueprint Windows LLC was a complete disaster and a warning to others. In January 2025, I hired him to install hurricane impact windows. After securing HOA approval, I paid him a $9,000 deposit on March 10 which he quickly cashed.After that, everything went downhill. Despite repeated outreach and my full cooperation with city and HOA requirements, Mr. ***** failed to pull the required permits. He even tried to have me, the homeowner, listed as the contractor, which the City of Plantation confirmed was improper.Over the following months, I bent over backward to accommodate his delays: sending notarized authorizations, offering to meet in person to help with permits, and agreeing to revised terms. Still, he never delivered materials, never pulled permits, and never started work.When I requested that future payments be contingent on passing inspection a reasonable protection after months of stalling Mr. ***** agreed, only to later backtrack and send me a threatening email demanding another $9,108.44. He claimed my $9,000 deposit was forfeited and threatened to lien my property and sue me in small claims ******** work was ever done. No materials were delivered.This is not a contractor acting in good faith this is intimidation. Ive documented every step and will be pursuing legal action. I urge any homeowner: avoid Blueprint Windows LLC and **** ***** at all costs. I am reporting this to BBB, DBPR, and other consumer protection agencies.

  Business Response

  Date: 07/03/2025

  We respectfully dispute and deny the claims made by Mr. ******** ****** in this complaint. His statements are false, misleading, and omit critical facts that materially change the context. Mr. ****** is currently in breach of a valid agreement, and his complaint appears retaliatory following our legal demand for unpaid materials.
  
  

  
  Background:
  

  
  Mr. ****** signed a written estimate for the supply of custom hurricane-impact windows and doors and paid a $9,000 deposit on March 10, 2025.
  

  Based on this agreement, custom materials were ordered materials that are non-returnable and specifically manufactured to his project specifications.

  He also agreed in writing to a defined payment schedule for both materials and services.
  However, he later refused to sign the service agreement along with required permitting documents, which was required to proceed with the project timeline.
  
  
  

  
  Critical Legal Compliance Issue:
  

  
  Mr. ****** refused to sign both the permit application and the Notice of Commencement, both of which are legally required documents in the State of ******* in order to pull a permit on residential property.

  Florida law prohibits anyone from signing these documents on behalf of homeowners, unless provided with a legal document properly notarized and authorized, which was not the case here.

  When we advised him of this legal requirement, Mr. ****** still refused to sign then suggested we sign the documents on his behalf, which would have violated state permitting laws and placed both parties at legal risk.
  
  Because of his refusal to complete these required steps, we were legally barred from submitting the permit application, and therefore could not begin the work a fact he has omitted in his complaint.
  
  
  
  
  Addressing False Claims:
  
  
  ? No materials were delivered Custom materials were manufactured and scheduled for delivery by Mr. ******* but Mr. ****** refused to pay the remaining balance and accept delivery.

  ? Never pulled permits We were not legally permitted to submit the permit application without his signature, which he refused to provide.

  ? Threatening email or intimidation Our email was a lawful and professional final demand for payment and notice of lien rights for unpaid materials standard practice under Florida law and fully within our rights.
  
  
  
  
  Legal & Ethical Standing:
  
  
  We have full documentation including:
  
  
  Signed estimate
  Proof of deposit
  All communication regarding the payment schedule
  Written refusal to sign legally required permitting documents
  
  
  Mr. ****** is in material breach of our agreement. This complaint is an attempt to defame and discredit our business following his own contractual violations.
  
  
  
  
  Request to BBB:
  
  
  Due to the defamatory and factually false content of this complaint, and the customers failure to complete the permitting process, we respectfully request the BBB:
  
  Mark this case as Resolved customer in breach, or
  Remove the complaint due to its basis in demonstrably false and misleading information, in violation of BBB terms of use.
  
  

  
  We remain committed to honest and lawful business practices, and to resolving legitimate concerns in good faith.
  
  

  
  Sincerely,
  ******* *****
  Blueprint Windows LLC
  
  

  
  

  Business Response

  Date: 07/03/2025

  Due to the defamatory and factually false content of this complaint, and the customers failure to complete the permitting process within the Florida law guidelines, we respectfully request the BBB:
  
  Mark this case as Resolved customer in breach, or
  Remove the complaint due to its basis in demonstrably false and misleading information with intent to defraud, in violation of BBB terms of use. (False Claims, bad-faith actions, defamatory content, misrepresentation, perjury, intentional withholding of evidence and facts, legal threats, personal attacks, malicious abuse of consumer complaint systems across multiple forums, violations of federal, state, & local laws, and more).
  
  Any proof requested by your office to support such statements will gladly be provided upon request. 
  
  We remain committed to honest and lawful business practices, and to resolving legitimate concerns in good faith. Thank you!
  
  
  
  Sincerely,

  ******* *****

  Blueprint Windows

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23531716
  
  I am rejecting this response because:

  Mr. **** ***** is a total fraud.  I have given him my notarized signature to pull the permits, see attached that has my notarized signature of the Notic of Commencement provided to him and I instructed him to pull the city permit to begin the project.  This was given to him after he had refused to even pull the permits.  **** ***** had initially wanted to begin the job WITHOUT any pulling any city permit in which I stopped him from doing so because it is against the law to start a project without permits.  That was when I started to suspect **** ***** either did not have any valid license under his name to pull a permit on his own or his workmanship is so bad that he could never pass a permit inspection.  He had used someone else's license; ******* **** of ****************** to pass our HOA approval application process.  **** ***** has been performing jobs over several years now as an unlicensed contractor in *******! **** ***** took my $9000.00 deposit and never did any work nor provided any materials!  I want my deposit of $9000.00 back from **** *****. 

  To end, I gave **** ***** the deposit in good faith based on the quote he provided on March 10th, 2025.  I had filled a police report in City of Plantation ID no. ***********.  I have retained an attorney to represent me when we go into litigation.

  This case is far from resolved till he returns my hard-earned money plus attorney fees.  

  
  Sincerely,
  
  Suwarman Sufian

  Customer Answer

  Date: 07/03/2025

  I am adding these documents to prove that **** ***** even threatened to put lien on my property even though he had no legal grounds to do so as he never performed any work on my property at all!  No material nor any work was ever done!  All **** ***** ever did was emailing me and texting me that my order was supposedly put in but never started the job and when I enquired about whether any permits were ever pulled for this job, **** ***** that no permits is needed if one has the "intention" of pulling it.  I have 133 text messages between **** ***** and myself and eve emails detailing our exchanges.  **** ***** claimed I never wanted to sign the Notice of Commencement (***), which is a lie because I had provided him with a Notarized signature of the *** which **** ***** never used.  In the end, **** ***** is an unlicensed contractor in ******* conning innocent households.  **** ***** needs to be stopped from defrauding future innocent households!  I have retained an attorney to represent me and **** ***** has my attorney's contact information.  **** ***** MUST retain all my deposit of $9000.00 and contact my attorney for further communications.  This case is far from being resolved and **** ***** must be stopped from cheating and stealing from other families.

  Business Response

  Date: 07/03/2025

  Mr. Sufians response contains numerous false, defamatory, and legally serious accusations. These are no longer consumer complaints but deliberate attempts to damage my personal and professional reputation through fabricated allegations.
  
  
  
  His claim that I took $9,000 and provided no materials is false and provably untrue custom, non-returnable materials were ordered and made available, but he refused to pay the balance and accept delivery. He is in breach. I would also like to disclose that Mr. ****** has had and has always had the opportunity to accept his custom windows and doors by simply paying for them and accepting delivery at which point he would not lose any money whatsoever, yet he refuses to take possession of his windows which begs the question, is this really someone who is trying to move forward or look for any reason or excuse to avoid it? One can only assume. 
  
  
  His new claim that I attempted to work without a permit contradicts his earlier refusal to sign the permitting documents including the permit application and Notice of Commencement which are legally required for to submit any permit application. His refusal halted the project, not any misconduct on my part.

  
  In addition, after weeks of back and forth with the Broward County records department Supervisor (Name of individual will not be disclosed for privacy purposes for the time being), Mr. ****** did provide a blank signed and notarized Notice of Commencement which was not filled out. That would invalidate the document itself which is listed below.

  1. Improper Notarization:
  
  Florida law prohibits a notary from notarizing incomplete or blank documents.
  Florida Statutes 117.107(10) explicitly states:
  A notary public may not notarize a signature on a document if the document is incomplete.
  Since this NOC is blank except for the signature, the notarization may constitute notarial misconduct.
  
  2. Fraudulent Intent / Misuse Risk:
  
  Having a notarized blank NOC could be used to later fill in misleading or unauthorized information.
  Attempting to have a contractor (you) complete the blank document after notarization raises serious ethical and legal concerns.
  
  
  His statement that I am unlicensed and using someone elses license is both false and defamatory. All licensing, permit submissions, and HOA paperwork were conducted in accordance with Florida law through a licensed contractor of record, as required.
  
  
  Mr. ****** has now escalated this to public defamation and reputational harm. I have retained full documentation, and I may begin to entertain pursuing all available legal remedies, including a potential defamation lawsuit.
  
  
  I respectfully request that the BBB:
  
  
  Close or flag this complaint as a legal dispute, and/or
  Remove this complaint for violating BBBs Terms of Use related to false, defamatory content.
  
  
  
  I remain willing to resolve any matter in good faith, but I cannot and will not tolerate knowingly false and harmful accusations made in public forums.
  
  
  Sincerely,
  ******* *****
  Blueprint Windows LLC
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint #********
  
  I am formally rejecting the response provided by **** ***** of Blueprint Windows LLC. His claims are false, misleading, and part of a pattern of deceptive behavior. Mr. ***** has failed to perform any work on the contracted project and has wrongfully retained my $9,000 deposit, despite no materials being delivered, no permits pulled, and no visible progress made.
  Contrary to his statements, I have never seen any of the alleged materials he claims to have ordered. He repeatedly stated they were in a warehouse, yet has provided no documentation, invoices, delivery receipts, or photographic evidence of these custom windows and doors. At this point, his claim that such materials exist is entirely unsubstantiated.
  More concerning, Blueprint Windows LLC is not licensed in the State of *******. Mr. ***** misrepresented his business during the *** approval process by fraudulently presenting someone elses license specifically, that of ******* **** to suggest legal authorization to perform work in this state. This is a serious matter and has been reported to the ********************************************************** (DBPR).

  
  Regarding the Notice of Commencement (NOC), Mr. ****** assertion that I refused to sign it is completely false. I not only agreed to sign, but I also provided him with a notarized version once I confirmed with Broward County that it was appropriate for a homeowner to do so. Even after I fulfilled this request, he continued to delay. He was unwilling to proceed unless I accepted legal responsibility by signing off on the building permit in place of him something I refused to do for obvious legal and ethical reasons.
  It became increasingly clear that Mr. ***** had no intention of pulling a permit himself, likely because his company is not legally authorized to do so. Despite months of delays, excuses, and shifting responsibility, he never moved the project forward. The process began in January 2025, and over six months later, nothing has been done no work started, no permit filed, no materials delivered.
  Instead of resolving the situation, Mr. ***** responded with an email demanding an additional $9,108.44 for materials I have never received. He threatened to file a mechanics lien on my property and sue me in small claims court despite failing to meet even the most basic contractual obligations.

  
  If Mr. ***** wishes to defend his reputation and stand by the quality of his work, I invite him to complete the project as agreed. I remain fully willing to cooperate and have already stated in writing and verbally that I will sign and notarize any required documents to move the job forward. All I ask is that he:
  Properly pulls the required permits as the contractor of record.
  Organizes a qualified crew (if one exists).
  Delivers the custom materials he claims were ordered.
  Completes the installation of the 14 windows and 3 sliding doors per code.
  Passes final inspection by the City of Plantation.
  Once all of the above is completed, I will gladly pay the remaining contract balance in full, as agreed from the beginning. That is the fair, legal, and honorable outcome I have requested from the start. If Mr. ***** truly values his professional standing, he should be willing to meet that standard now with no further delays, excuses, or misrepresentations.
  For the record, this is not the first time **** ***** has failed to pull permits. My neighbor experienced a nearly identical situation in which he hired Mr. ***** for a four-window impact installation. Mr. ***** failed to pull a permit for over 18 months, despite repeated follow-ups. My neighbor remains a witness to this pattern and has also submitted a statement to DBPR.

  
  In summary:
  No work has been performed.
  No proof of materials has been provided.
  No permits have been pulled.
  The contractor is not licensed.
  The contractor has resorted to threats rather than fulfilling contractual duties.
  I stand ready to defend all of my claims, provide documented evidence, and present witnesses in court. If Mr. ***** chooses to proceed with litigation, I welcome the opportunity to have the facts reviewed in a legal setting.

  
  This is not about smearing anyones reputation. I have no incentive to pursue this matter beyond receiving the service I paid for. I only want the work completed legally, properly, and to code nothing more.

  
  Sincerely,
  Suwarman ******

  Customer Answer

  Date: 07/09/2025

  Final Request for Reconsideration Complaint #********
  Regarding **** ***** / Blueprint Windows LLC
  Dear BBB,
  I respectfully request that you reopen and reevaluate this complaint. Although the case was administratively closed due to a response from the contractor, the closure does not reflect the serious and substantiated nature of this case, nor does it serve the BBBs core mission to protect consumers from fraudulent and deceptive business practices.
  The following facts support my request:
  I paid **** ***** of Blueprint Windows LLC $9,000 on March 10, 2025, under a written agreement for a window and door replacement project. Despite this, he:
  Failed to pull any permits.
  Failed to deliver any materials.
  Performed no work whatsoever.
  Provided no documentation of the alleged materials he claimed were ordered.
  On June 23, 2025, Mr. ***** sent a threatening email demanding an additional $9,108.44 and claimed my deposit was forfeited despite the project never starting. He further threatened to place a lien on my home under Florida Statute 713, without any lawful basis, amounting to coercive, retaliatory behavior.
  It was later discovered, and confirmed by the Florida DBPR, that:
  Blueprint Windows LLC is not a licensed contractor in the State of Florida.
  Mr. ***** misrepresented his companys qualifications, fraudulently using license #************, which belongs to another contractor (******* **** of ******************), to pass HOA approval and present the appearance of legitimacy.
  My legal counsel has since issued a formal Demand for Return of Funds under Fla. Stat. *******, and filed a regulatory complaint with ****, and I have also filed a police report (Plantation Police Case #***********) citing contractor fraud and misuse of licensing.
  Legal precedent clearly supports the return of my deposit. Under Florida law (Fla. Stat. *******), any contract entered into by an unlicensed contractor is unenforceable, and they must return all funds received.
  I am not simply disputing customer service or a delay I am reporting a verified case of contractor fraud involving:
  Misrepresentation of licensure,
  Complete lack of performance,
  Threats of unlawful legal action,
  And potential criminal violations under Florida Statutes.
  Mr. ****** response should not justify dismissal or closure of this complaint. I urge the BBB to reopen this case and fully document it to help warn and protect other consumers. This case exemplifies why platforms like BBB exist to ensure accountability when businesses defraud the public.
  Thank you for your consideration.
  Sincerely,
  A Concerned Consumer

  Customer Answer

  Date: 07/09/2025

  Final Request for Reconsideration Complaint #********
  Regarding **** ***** / Blueprint Windows LLC
  Dear BBB,
  I respectfully request that you reopen and reevaluate this complaint. Although the case was administratively closed due to a response from the contractor, the closure does not reflect the serious and substantiated nature of this case, nor does it serve the BBBs core mission to protect consumers from fraudulent and deceptive business practices.
  The following facts support my request:
  I paid **** ***** of Blueprint Windows LLC $9,000 on March 10, 2025, under a written agreement for a window and door replacement project. Despite this, he:
  Failed to pull any permits.
  Failed to deliver any materials.
  Performed no work whatsoever.
  Provided no documentation of the alleged materials he claimed were ordered.
  On June 23, 2025, Mr. ***** sent a threatening email demanding an additional $9,108.44 and claimed my deposit was forfeited despite the project never starting. He further threatened to place a lien on my home under Florida Statute 713, without any lawful basis, amounting to coercive, retaliatory behavior.
  It was later discovered, and confirmed by the Florida DBPR, that:
  Blueprint Windows LLC is not a licensed contractor in the State of Florida.
  Mr. ***** misrepresented his companys qualifications, fraudulently using license #************, which belongs to another contractor (******* **** of ******************), to pass HOA approval and present the appearance of legitimacy.
  My legal counsel has since issued a formal Demand for Return of Funds under Fla. Stat. *******, and filed a regulatory complaint with ****, and I have also filed a police report (Plantation Police Case #***********) citing contractor fraud and misuse of licensing.
  Legal precedent clearly supports the return of my deposit. Under Florida law (Fla. Stat. *******), any contract entered into by an unlicensed contractor is unenforceable, and they must return all funds received.
  I am not simply disputing customer service or a delay I am reporting a verified case of contractor fraud involving:
  Misrepresentation of licensure,
  Complete lack of performance,
  Threats of unlawful legal action,
  And potential criminal violations under Florida Statutes.
  Mr. ****** response should not justify dismissal or closure of this complaint. I urge the BBB to reopen this case and fully document it to help warn and protect other consumers. This case exemplifies why platforms like BBB exist to ensure accountability when businesses defraud the public.
  Thank you for your consideration.
  Sincerely,
  A Concerned Consumer

  Customer Answer

  Date: 07/09/2025

  Final Request for Reconsideration Complaint #********
  Regarding **** ***** / Blueprint Windows LLC
  Dear BBB,
  I respectfully request that you reopen and reevaluate this complaint. Although the case was administratively closed due to a response from the contractor, the closure does not reflect the serious and substantiated nature of this case, nor does it serve the BBBs core mission to protect consumers from fraudulent and deceptive business practices.
  The following facts support my request:
  I paid **** ***** of Blueprint Windows LLC $9,000 on March 10, 2025, under a written agreement for a window and door replacement project. Despite this, he:
  Failed to pull any permits.
  Failed to deliver any materials.
  Performed no work whatsoever.
  Provided no documentation of the alleged materials he claimed were ordered.
  On June 23, 2025, Mr. ***** sent a threatening email demanding an additional $9,108.44 and claimed my deposit was forfeited despite the project never starting. He further threatened to place a lien on my home under Florida Statute 713, without any lawful basis, amounting to coercive, retaliatory behavior.
  It was later discovered, and confirmed by the Florida DBPR, that:
  Blueprint Windows LLC is not a licensed contractor in the State of Florida.
  Mr. ***** misrepresented his companys qualifications, fraudulently using license #************, which belongs to another contractor (******* **** of ******************), to pass HOA approval and present the appearance of legitimacy.
  My legal counsel has since issued a formal Demand for Return of Funds under Fla. Stat. *******, and filed a regulatory complaint with ****, and I have also filed a police report (Plantation Police Case #***********) citing contractor fraud and misuse of licensing.
  Legal precedent clearly supports the return of my deposit. Under Florida law (Fla. Stat. *******), any contract entered into by an unlicensed contractor is unenforceable, and they must return all funds received.
  I am not simply disputing customer service or a delay I am reporting a verified case of contractor fraud involving:
  Misrepresentation of licensure,
  Complete lack of performance,
  Threats of unlawful legal action,
  And potential criminal violations under Florida Statutes.
  Mr. ****** response should not justify dismissal or closure of this complaint. I urge the BBB to reopen this case and fully document it to help warn and protect other consumers. This case exemplifies why platforms like BBB exist to ensure accountability when businesses defraud the public.
  Thank you for your consideration.
  Sincerely,
  A Concerned Consumer