Complaints

This profile includes complaints for Assurance Moving & Storage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assurance Moving & Storage, Inc. has 2 locations, listed below.

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  Assurance Moving & Storage, Inc.

  7750 Okeechobee Blvd STE 4 West Palm Beach, FL 33411-2106

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  Assurance Moving & Storage, Inc.

  7750 Okeechobee Blvd # 4-1088 West Palm Beach, FL 33411-2104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to "********", who attempted to assure me that this was simply a misunderstanding. But, he could not accept the cashier's check as it was made out to the wrong company. Again, I prepared the check just as ******* had instructed me to do so. He asked if I could, instead "cash-app" the money to him. I told him that, sure, I would use a secure service like ***** to send him the very same amount. He insisted that ***** wouldn't work and that I must use GreenDot. To my knowledge, while ******** is secure, I suspect that he did not want me to use Venmo as payment reversals typically default to the buyer. Regardless, I concluded that in an effort to end this chapter of the fiasco (I was already anticipating more), it would be best to pay him $700 at that time, as I would simply contact my bank after the holiday and re-deposit the cashier's check. We needed to get on the road.Thereafter, we were forced to drive all night from *************** to **************** in an effort to see family before the holiday weekend ended (we failed to do so). Meanwhile, I was told that I would be contacted on April 1st with the storage location, address, phone number, etc. where my belongings would be stored. As suspected, they did not call. I finally heard from the movers (after having held possession of my belongings for well over 48 hours) late on the evening of April 2nd. At this time, the employee was now requesting a total of $3,600 to be paid now; prior to delivery, of course. I asked where my belongings were and he would not tell me. I told him I would next be calling ******* at MoveSafe. ******* had told me at the time of the sale to contact him should I encounter any problems. I told the mover that this would be my next step and I would contact him after having done so.I called the number ******* had given me and it was disconnected. It didn't take long to locate the new number and via their "dispatch", I managed to track ******* down. SCAM SCAM