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Business Profile

Dry Cleaners

Venetian Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My king size comforter was dropped off at Venetians cleaners in ****** on July 3. I picked up the comforter on July 10. When I put the comforter on the bed it was smaller. I called Venetian Cleaners on July 11 and I was asked to bring the comforter back to be inspected. I returned it on that day. I had a call from ********************* we were out of town. On the 23rd, I returned to Venetian Cleaners and was told that there was no way they had shrunk the items but that I could talk to the owner. Today (7-24) I spoke with *****************************. He stated that his machine had not shrunk the comforter and that he would take no responsibility. He stated he would send the items to a laboratory to analyze the situation which the results could be provided to seek relief from the manufacturer. When he refused to accept responsibility, I told him I would be seeking assistance from consumer advocates and posting unfavorable reviews on social media. He told me it was a mistake for me to threaten him and he hung up on me.

    Business Response

    Date: 08/19/2024

    *************** called  our store to tell one of our CSR we had shrunk his comforter on July 10th. He said it was a $600.00 comforter and he wanted to be reimbursed for it. I proceeded to explain to him that his comforter  was dry cleaned according to the care label and that any shrinkage that has occurred is not due to anything that we did as we followed the instruction label on the comforter. I called him back on July 11th and left a message that we ( the owner and myself ) would like to send it out for analysis. We received no response for a couple a weeks. When he finally did reach out again he said it was a $400.00 comforter and that he did not want it sent out and he was going to come pick it up. When he came into pick it up he was yelling and rude. I tried to explain over and over that sending it out for review would be beneficial for all involved. At that point he said i could pay him $200.00 and he would walk away.  When I refused he said that the comforter didn't belong to him and it belonged to a very popular doctor in town and that we were going to have answer to him. He threatened to blow us up on social media. That is when i asked him to leave and gave him phone number to the owner. I have at least 3 employees that were there at the time this was going on.

    Customer Answer

    Date: 08/19/2024

     
    Complaint: 22036474

    I am rejecting this response because: I have never had a face to face contact with the owner, so he lying that I made a scene or that I was rude to him.  He hung up on me when I informed him I would be taking action against the company.  I did not care if he sent the comforter out to a lab but I had no intention of paying for that analysis.  Yes, it is a $600 comforter, but we would accept $200.  I was more than willing to work with him.  I did reach out to the BBB with a complaint and wrote a negative review on Yelp.  I wish I had read the Yelp reviews, because many are negative dating back many years. 

    Sincerely,

    ***********************

    Business Response

    Date: 08/21/2024

    I do believe that *************** is under the impression that the owner responded to his complaint on the BBB.  I am the manager he spoke with while he was in the store. I am the one who he was yelling and being rude to while I was trying to talk to him. I am the one who responded to the original complaint.  I never said he meet with owner at any time. They only spoke on the phone. The owner offered to send the comforter out for analysis AT NO CHARGE TO THE CUSTOMER. The owner did hang up on him because he was yelling and threatening him. the same reason i asked him to leave the store. I would have liked to send the comforter out for analysis because items are being made with new materials and with it being so easy to order things from all over the world now, you don't know what your getting. Just because it says Dry Clean only doesn't make it safe to clean. My CSR and I have always worked with customers to make them happy.  

    Thank you,

      *******

Venetian Cleaners is NOT a BBB Accredited Business.

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