Complaints

This profile includes complaints for My Salon Suite of Valrico's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  My Salon Suite of Valrico

  1943 E State Road 60 Valrico, FL 33594

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  My Salon Suite of Valrico

  2840 West Bay Dr PMB 130 Largo, FL 33770-2620

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my eight-week lease, I encountered multiple issues that I raised to the site manager, leasing manager, and ultimately the franchise owner. Unfortunately, instead of receiving proper resolutions, I was subjected to dismissive and unprofessional treatment, culminating in the unlawful retaliatory termination of my lease with less than three days' notice and no valid explanation. I reported numerous times, starting as early as 1/17, up to the day my lease was terminated. Among the issues I reported were: - Repeated lease violations by multiple tenants, exceeding five clear breaches of guidelines. - Instances of gaslighting and being told that *I* was the problem rather than addressing the actual concerns. - Assurances that my concerns would no longer be an issue once I moved suitesonly for my lease to be abruptly terminated before that transition could happen. - Being told that the primary individual responsible for the ongoing issues would be handled; instead, I was forced out while that individual was permitted to stay. I have documented proof confirming this. - After the distressing ordeal of being forced to vacate, I was then met with pleas from the owner to reconsider stayingdespite the fact that my lease had already been terminated, and I had received clear instructions on where to leave my keys upon departure. I want to emphasize that I have 99% of all conversations documented via text and email. I would be happy to provide this documentation should it be needed. This entire situation has not only been disruptive to my business operations but also deeply disappointing given my expectations of a professional and ethical leasing experience under your brand. The manner in which I was treatedbeing gaslit, dismissed, and ultimately removed while the actual violator remainedraises serious concerns about the integrity and management of this franchise location.

  Business Response

  Date: 03/24/2025

  
  
  We received your letter regarding Case #******** on 3/15/25 and appreciate your giving us the opportunity to explain our efforts to resolve Ms. ******* ***** concerns. 
  
  As landlords of a diverse salon community, it is important for us to maintain a harmonious working environment for all of our tenants. We welcome all feedback and take complaints seriously. Our lease agreements include a list of Community Rules, which helps establish a standard of behavior to make the community a more pleasant and professional space for everyone. 
  
  When complaints arise, we evaluate each situation thoroughly, gathering information from the involved parties, and reviewing security data and video (if pertinent).  To be fair to all parties, we do our due diligence to verify the validity and severity of each infraction.  Our goal is to address issues promptly, usually resolving them with written or verbal warnings. Eviction is considered as a last resort if disruptive behavior persists.
  
  
  
  Ms. ***** complaints to us involved actions and noise of three different tenants in our salon community, and we sincerely apologize for any distress that this caused her. In each instance when Ms. **** complained about a neighbor, we took immediate action to investigate and correct the behaviors. We took Ms. ***** complaints seriously, as we do all complaints, and on the same day of each complaint, we addressed the issues directly with the individuals in question. At this point, all complaints that Ms. **** brought to our attention have been resolved. Specifically:
  
  Ms. **** complained to us about excessive noise from "Tenant R". On the same date of the complaint, we communicated directly with Tenant R about this issue. We were informed by Ms. **** that Tenant R was indeed quieter after our intervention. After 1/30/25, we received no further complaints about this individual. The issue with Tenant R was therefore resolved.
  
  Ms. **** also complained about excessive noise from "Tenant M". We addressed the noise issue directly with Tenant M.  Tenant M informed us that she would be quieter, and for a period of time she was. Ms. **** later complained twice about an excess number of guests in ********************************* In one of these instances, the excess number of guests resulted in excess noise. In another instance, noise did not bother Ms. **** but the optics of 5 people in the suite upset Ms. ***** We immediately investigated this situation and addressed the issue with **************** minutes of our intervention, Tenant M moved her excess guests from the suite to the lobby. Our intervention resolved the issue immediately.
  
   
  
  In addition, to prevent a repeat event, we took quick action and assigned our Property Manager to work full-time in the salon to monitor and address issues. While on site, no excess guests or lease violations from Tenant M were observed. However, when the Property Manager was absent, Tenant M again exceeded the suites 4-person maximum capacity. Tenant M was promptly warned in writing of a lease default and given a 7-day cure period, as required by our lease terms. We informed her that further complaints would result in eviction. Contrary to Ms. ****** statement, when warnings were ineffective, Tenant M was indeed evicted, and she is no longer a tenant. The noisy neighbor issue was therefore permanently resolved.
  
  Ms. **** complained about a third ******* "Tenant D",  who had a child in the salon. We took this complaint seriously and within minutes reviewed security footage. Upon doing so, we did not observe any behaviors from the child or stylist that violated salon rules or lease provisions. Nonetheless, we immediately addressed Ms. ***** complaints with **************** D advised us she understood the concerns. No further complaints about Tenant D have been brought to our attention. Thus, the incident with Tenant D has been resolved.
  
  On 2/18/2025, Ms. **** advised me that she was searching for a new salon. Ms. **** was already scheduled to move on 4/7/25 to a different suite in a quieter section of our salon. Upon Ms. **** informing us that she was considering leaving us, as a good will gesture, I made arrangements (at our expense of over $1,000) for Ms. **** to move to her new suite a month sooner. I did this to try to make Ms. ***** experience at the salon more pleasant while we simultaneously worked on curing ******************* Ms. **** thanked us for this gesture and signed a lease addendum on 2/19/25 for the earlier move date. However, on 2/22/25, Ms. **** informed us that she committed to another salon and would be leaving.
  
  We made every good faith effort to promptly address each and every concern that Ms. **** brought to our attention. It is always our aim to make the salon a pleasant place for tenants and their clients. As stated earlier, to be fair to all parties, we do have procedures to follow, and the eviction actions we took against Tenant M had to follow certain guidelines and timeframes.
  
   
  
  Ms. **** requested early termination options, which we provided her via text and email.  Our standard early termination options involve significant financial penalties.
  Ms. **** inquired about a lower penalty option with no further payments.
  
  Ms. **** occupied her suite and used it as her primary place of business from 12/27/24 through 2/23/25. Rent was paid for this period of occupancy (services rendered).
  Ms. ***** rent was paid through 2/23/25. We advised vacating by that date for her to avoid additional rent charges.
  We informed Ms. **** that only the Security Deposit would be forfeited, in accordance with her lease terms.
  We also informed Ms. **** of Tenant M's pending eviction and we encouraged Ms. **** to stay at our salon.
  Ms. **** moved out on 2/23/25, incurring no additional rent charges or penalties.
  Therefore, no refund is due.
  We are happy to provide a copy of all texts and emails between any/all parties above, as well as a copy of the signed lease agreements.
  
  In sum, we promptly addressed all complaints that Ms. **** brought to our attention, and we consider these matters fully resolved.
  
  We are sincerely sorry that Ms. ***** short time with us was atypical and that our resolutions were unsatisfactory to her. But we are happy that Ms. **** quickly found a new salon and wish her the best in her new location.
  
  If you have any questions or wish to discuss this matter further, please feel free to contact me directly.
  
  ***** ********
  
  Owner