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Business Profile

Towing Company

Bradford's Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Bradford's Towing & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bradford's Towing & Recovery has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This tow company apparently has a deal with ***. They stole my vehicle after an accident despite AAA being called to pick up my vehicle. I then received no notification and had no idea where my vehicle was for a week until I received a letter from them stating that they were in possession and if I didn't pay whatever arbitrary number they came up with fro towing and "storage" of the vehicle then it would be sold. They have a trashed lot that is in no way secure as it should be for FHP investigations anyways. They then sold the vehicle and claim that I still owe $831 for made up fees despite selling the vehicle and keeping those profits. Now there is a lien placed on my vehicle registration and I am unable to renew it (despite being a completely different vehicle) to be able to make my doctors appointments as a 100% disabled combat veteran.

      Business Response

      Date: 05/12/2025

      On scene *** providers owners of where the car will be taken to and which company with phone number and address to that company. If car owners on scene Bradfords drivers will provided them with a business card that provides location, hours, whats needed to get a ****** per the emails between Bradfords Towing  and Mr. ******* He has been informed that the laws have been followed per the State Statue ******; ******5 to place a Wrecker lien on the car. We also provided him with the proof of mailing for the above said letter that he stated in his emails he never received. I have attched our emails, police report, and notice of mailing with proof of acceptance.

    Bradford's Towing & Recovery is NOT a BBB Accredited Business.

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