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Business Profile

Printing Services

Kingdom Wraps & Signs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay $90 business cards back on November 2024 and Ive messaged him constantly and the business owner keeps giving excuses after excuses and at this point I want my money back.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4, **************** a public forum seeking an independent printer for a project. ****** Diehl commented that he could help. He sent me a message with his business address to stop in. On that same day, after consulting with him and reviewing options he informed my husband and I that he has a special for ***** business cards for $89. Although we made it clear that we were seeking to have memorial cards printed he said he would honor that deal for us to have what we needed. He was paid in full, $100, for the order. He promised a 3-4 business day turn around starting on Monday 1/6/2025. On 1/14, I reached out for an estimated date of the order being ready. On 1/15 he replied informing that ****, who I met the day of placing my order, would reach out to me. I was never contacted by ****. On 1/17 I sent a message to ****** and he stated that he's been out of the office but the print fulfillment center has my order. He asked to contact me on Monday (1/20) when he would be back at the office and offered his personal cell to contact him anytime. ****** did not follow up as promised on Monday and the number that he provided *************) wasn't in service. On Monday after 6:00 p.m. I contacted ****** again by written message and he replied that he had just returned to town and **** would be going to the print fulfillment center tomorrow (1/21) to pick up orders. On Tuesday after 5:00 p.m., I contacted ****** again after my husband had attempted to reach him by phone. ****** communicated that he was in a meeting and would get back to me. He did not. As of today, Monday (1/27) I still don't have my order that was placed with ****** Diehl of Kingdom Wraps & Signs. He has not sent any updates and has been ignoring the written messages that have been sent to him. The last message that was sent to him was Friday (1/24) by my husband asking him for a status update for pick up. ****** has exploited our tragedy by taking our money for an order that he has not fulfilled.

Kingdom Wraps & Signs is NOT a BBB Accredited Business.

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