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Business Profile

Towing Company

Towpros Towing & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/19/2020 my husband broke down on the side of I4 and progressive dispatched towpros and they took over 3.5 hours after quoting progressive ***** minutes. We paid $135 for the towing fee and the driver was belligerent and rude. He was aggressive towards my husband and his car. The driver threatened to beat his a** talking about my husband and threw my husbands car keys at his car and continued to unload my husbands car from the truck aggressively and as a result of that my husbands car has damages to the paint. The manager of the company said no result will come from this and they refuse to fix the damages.

    Business Response

    Date: 03/16/2023

    Business response taken verbally by BBB:

    We provided a towing service to this customer that was paid for by their insurance company. During the service the customer took multiple videos that I've seen that does not show our diver being hostile toward them at any time during the recordings. When we dropped the vehicle off at the customer's home, they were constantly talking to our driver and hovering over them. Our Driver successfully dropped their car after the customer wanted where it was being dropped changed. Unfortunately we are unable to determine where the damage came from that the customer is referencing so we are unable to accept responsibility for the small amount of cosmetic damage their car's body has and recommend they submit a claim with their insurance company.

Towpros Towing & Recovery LLC is NOT a BBB Accredited Business.

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