We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

ADT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

0

Want to share your experience?

Leave a Review

Review Details

  • Erika E

    Date: 07/14/2025

    ADT has rude, non-customer service representatives only looking for their next payday on the next sale. I would give ZERO stars if possible.
    Manager "La Trisha" is cold and needs to be reprimanded.

  • Nakisha W

    Date: 06/16/2025

    I opened an account with adt on the 9th of June. I was needing smoke detectors for a business. The csr talked me in to ordering some of their other products. I was told by the rep and tech that I had 30days to cancel. The next day I called customer service due to issues with the alarm disconnecting itself, which was resolved. After I was transferred to speak to someone about service charges. With this being a business smoke detector had to be serviced once a year and I needed the pricing for that. Reason being I had seen that I was charged $910 for installation of 5 smoke detectors, 3camera’s and a door knob. The smoke detectors were not hard wire just regular smoke detectors. I thought that was kinda high! So I just wanted to be sure that I would not be paying a similar price to service. Especially since I was already having issues. I was told for a tech to come out to service was $120 every 30mins and $120 every 15mins after. The other option give them $90 up front, an extra $10 month with a flat $120 when the come out no matter the time frame. I told the rep to allow me time to think on it. Called back on June 16th and told them I will like to keep everything I have and send back the smoke detectors. That I needed something more reliable. Due to the business would not be able to run without them.
    I was then told that, I only had 3days to cancel because the equipment was installed by a tech.
    Which was never mentioned by the csr or tech but was told 30 days. BEWARE YOU HAVE 3 DAYS TO CANCEL AND NOT 30DAYS!!!!

ADT is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.