Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Arlidian "*****" Pearson's client since 08/17/22 and I uploaded images. I am disputing this business because they breached the confidentiality of two other clients. I was able to reach out to one former client, but was unable to contact the other one named ******* ******** claims to offer resume editing services, however instead of reviewing/editing my resume as requested she sent me two other clients' resumes to use as reference. One client did not authorize ***** to do that. Arlidian Pearson is the *** of Pearson Workforce Solutions and I worked with her virtually through Zoom/Google video meetings. ***** is also conducting an unfair practice because she persuaded me to do a ***** staffing ******** project for her business. I did so voluntarily but she did not offer any sort of discount incentive for my assistance. She stated that if my ***** ******** got accepted with the ****************** she would potentially offer me employment with her firm. However, after I sent her the ******** she sent me the link to the meeting that selected staffing ********s she no longer mentioned potential employment with her. The ******** I wrote was not accepted by the city's staffing committee. ***** exploited my professional skills as a professional writer for the benefit of her business.***** also frequently cancelled 1:1 meetings with me and group ********************* meetings on ******** with no 24hr notice. She advertised the group as a way for others to network. However, everyone except myself and another client are inactive.

  Business Response

  Date: 02/17/2023

  ******* is correct she did voluntarily write a proposal with me as a way to help her with her writing skills. There was no written agreement as to what would happen afterwards. I also did meet with her 1:1 and in group settings more then 12 times over the course of 4 months. I also did offer her a discount for services from the original price of $149/month to discounted to $99/month. 
  She included someone named **** in this complaint this person has been successful in landing a job with my support and has yet to complain about such things. ******* also did land several opportunities in the writing industry with my help with a theater company in her area and she was able to build a writing brand with the information that I gave her. Im not sure how these resumes were breached but that has since been fixed to where no resume can be viewed using the ****** Docs platform, all access has been removed. The text messages were she needed to cancel meetings because she had Covid or her mother was sick was not on my doing. In December I had a major surgery and cancelled all group meetings via email. 
  
  
  ******* never reached out and asked for a refund, extra help or anything she completely stopped communication as of December 2022. I have reached out several times to offer or ask if she needs any assistance and no response.