Business ProfileforPinch A Penny

On the August 7/2023 I called Pinch a penny to replace the motor for my pool pump , one of the employees told me send picture of my pump to the store someone will call me to schedule appointment. I did but I just keep waiting but no one called me so on August 9/2023 I came to the store , after talking to the owner and his staff they all suggested me to buy variable speed pump even though I don't need the pump I only need motor I bought the pump and paid for the pump along with the installation . I told the owner I want them to install the pump when I am home but he said I don't have to be home they will do all the work I just enjoy the pool when they finish. I trusted them and let them did the installation without my presence. On August 11/2023 ***** one of Pinch a penny technician who I was told he has **************************************************************************************************************** to buy wouldn't work for my pool system instead of calling me to discuss the option he called the owner who instructed him to install anyway with out me consent. After I came home from work I saw my salt system , my spa, my control panel are not working only the pump is working. I came back to the store I talked to the owner for 1.5 hours I told him I wanted my pool system working if the Pump is no compatible with my system I don't want that pump and asked him if he has any pump that works for my pool system he said the pump already installed I can not return even I wasn't my fault. He gave me only one option to buy new automation system about $5000 . I can't afford that and I strongly believed he took advantage of me , a woman know nothing about pool . He did on purpose to sell me the new automation system. He is a dishonest man never willing to solve the problem after he took the money from the customer he done .I want to return the pump to get my money back along with the installation fee because he's not willing to work with me