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Business Profile

Mailing Services

UPS Store #7069

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 18, 2025, I shipped an urgent next day air envelope form The UPS store #7069 in *****, ** Amount of money paid USD52,54 for next day air service. What the business committed to provide: Guaranteed delivery by August 19, 2025, at 4:30 pm in **************Nature of the dispute:The package was delivered on ******* 21, 2025, two full days late, in addition, *** recorded a false delivery scan on ******* 19, which is very serious. This shipment contained a time-sensitive government document, and the delay caused serious inconvenience, stress, and unnecessary travel expenses for my family.Whether the business has tried to resolve the problem: I have contacted The UPS store #7069 and *** Corporate multiples times. Each side blames the other, leaving me without a refund or a claim number. The *** claims portal states that only the store can submit the guaranteed service refund (GSR), yet the store has denied responsibility and refused to act. *** Corporate keeps redirecting me back to the store.

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/12/2024 I took a cellphone and charger to be mailed to *********** to this store. The store boxed, labeled and shipped my package, then on 2/15/2024 my package was returned to sender (me) for "Returning to Sender A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information. / The package will be returned to the sender.************, **, *************" Now the store is unable to refund me the money for a service they failed to provide, and they are unable to start a claim either. Corporate has been horrible as well and no one is able to process a refund for lack of services provided.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Store will not cooperate with me regarding the results of a damage claim inspection. This, after I found out they never forwarded my claim and accompanying evidence to the ************************ (which I did myself). Now it is the this store that must correspond with me re: the results of the inspection, but they will not cooperate with me any time I call to inquire, which has been 3 times now. The ************************ also refuses to communicate with me as to the results of the inspection.

UPS Store #7069 is NOT a BBB Accredited Business.

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