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          Adventure Island Tampa Bay has 1 locations, listed below.

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            Business ProfileAdventure Island Tampa Bay

            Amusement Parks

            Contact Information

            10001 McKinley Dr

            Tampa, FL 33612-6401

            Get Directions
            Visit Website
            (813) 884-4386

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            This company is a water park located in Tampa, FL.

            Business Details

            Location of This Business
            10001 McKinley Dr, Tampa, FL 33612-6401
            BBB File Opened:
            12/23/1998
            Years in Business:
            44
            Business Started:
            3/1/1980
            Type of Entity:
            Corporation
            Alternate Business Name
            • Seaworld Parks & Entertainment
            Contact Information

            Principal

            • Mr. Mike Penzato

            Customer Contact

            • Mr. Jim Dean, Park President
            • Mr. John Chapman, Risk Manager
            • Mr. Ricker Lamphier, VP- Park Operations
            • Mr. Rusty Keene, VP- Adventure Island
            • Mr. Stewart Clark,, Park President
            • Mr. Brian Kilpatrick, Vice President
            • Mr. Jonathan Kelly,, Director Park Operations
            • BGA.GuestInformation
            • Mr. Mike Penzato
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Our family decided to go to Adventure Island during our Spring Break thinking it would be a fun experience for our children (4 and 7). Lots of advertising with a lot of slides, pools, activities. Arrived after paying full price for tickets and parking to find the vast majority of the park closed. There was only 1 pool open (wave pool), a very small splash pad area, and two water slides (one of which only had two tubes so the line was incredibly long). I have never been more disappointed in a waterpark. Had to try and keep my two sons entertained as they were bored within an hour or so since nothing was open. Attempted to complain that we paid full price for a park that was maybe twenty percent open and were told there are no refunds.
            Read More
            Read 19 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sunita C

            07/21/2023

            I have been trying to get a hold of a human being at Adventure Island or Busch Gardens for weeks. When I call 813-884-4FUN, no matter the selection, a computerized voice says what sounds like a URL because it starts with https: but it is so long and so fast I can't get it down then it hangs up on me. Why is this number just hanging up? It's the only number available for both parks. I've already tried submitting a form to customer service online to get a call back, twice, and no reply. No "ambassador" answers on the chatbox. I need to speak to a human being about my Adventure Island EZPay pass. Why is that not possible? I tried waiting in the line at the park one day and I was in line for 90 minutes before just giving up. Who has the time to drive 45 minutes, then stand in line for 90 minutes for nothing? I've been going to these parks since I was a kid and I am appalled at this. How can there be no way to reach a human being at these Tampa Parks? They can't just take people's money and then have no one to talk to. This is wrong.
            Read 7 More Customer Reviews

            Local BBB

            BBB of West Florida

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            BBB Reports On

            BBB reports on known marketplace practices.

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