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Business Profile

Dermatologist

Richard M. Rubenstein, MD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Dr. ********************** Rubenstein's office and spoke with his receptionist asking if the DR does lipoma removals. The receptionist stated that the office does do lipoma removals, which I decided to move forward with booking an in office visit.I schedule my in office visit for 04/20/2023 and met with a Physician Assistant by the name of *********************************. She informed me that the receptionist was incorrect and the office does not do lipoma removal because they can take up a lot of office time and delay their other appointments. Lipoma removal is not a service that is provided at the office and I would have to see another doctor. My insurance ********** Blue Shield was billed for $150.00 and paid $95.24 for the in office visit. The total amount I owe is $54.75. Service ************************ visit with a doctor. The amount of time with the physician is determined by a person's condition and treatment needs. I do not believe my insurance or I should be responsible for this amount because the office provided misleading information when scheduling the appointment. Someone at the office should have seen the notes place in the computer under reason for patient visit and called me to inform me lipoma removal is not a service offered. I was billed for a visit that served no purpose and should be considered insurance fraud.

    Business Response

    Date: 09/07/2023

    This balance has been removed. In the future, you may contact our office directly regarding any issues.

     

    Thanks.

Richard M. Rubenstein, MD is NOT a BBB Accredited Business.

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