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Business Profile

Transmission

Man Trans, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022, I reached out to Mantrans LLC seeking info and help on a zf6 transmission I was having problems with. I was referred to them by someone local to the area and they seemed to have a decent reputation. Over the next few weeks we talked via text and phone about my transmission and the necessary repairs needed. Logistical issues(Im about 160 miles away) and life circumstances kept me from going any further in the transaction until around September 2022 when I reached out and we agreed on $750 deposit for the work. I sent a check by phone and he would arrange the shipping for me. I already had the transmission on a pallet and was ready for pick up. On January of this year, I still had not heard anything so I reached out and was told that they would have my transmission picked up soon. In February, I still had not heard anything so I reached out again and was told that my transmission was getting picked up soon. In March, I decided to get the transmission fixed locally and requested a refund. I was assured that my refund would come that week, but it had never been received. When I would call or text I was strung along for another week with excuses and empty promises. Now I am getting no response from text, no answer from phone calls or emails.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After finding this company Man Trans on internet search, I called and talked to company representative ****** I was told Man Trans did have my manual transmission was in stock and would ship within 2 weeks from ordering. Order and 1/2 of purchase money was completed 10/7/2022. I waited several weeks to hear from this company but did not, every call to date is full of excuses now 4 months later, no date I've set to try and keep dealing with this company has been met. Last date to ship was 12/23 with has come and gone without receiving product. I have told ****** multiple times now during phone conversations to cancel order and return my money. ******** response is to wait weeks again and give him time to write a check.

Man Trans, LLC is NOT a BBB Accredited Business.

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