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Business Profile

Remodeling

R Solution Contractor, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

This profile includes complaints for R Solution Contractor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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R Solution Contractor, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business **** me a refund and has emailed that they dont have funds to process it. At this point, they arent responding to the refund requests.

      Business Response

      Date: 08/12/2025

      Customer cancelled contract after sign and deposit payment. We didn't charge the 30% of penalty for breach of contract. Customer and R ********************** agreed on doing a job for the amount of the $8,240.00 at completion in a different jobsite. Customer paid us same amount to cover travel expenses and employee payroll.  We informed customer the method of the repayment of 4 installments and we will proceed with that. We are compromised for a full refund of the $8,240.00 in 4 installments of $2,060.00 . We informed customer about the plan back in July 2025. We are interested in full repayment of the amount owe as follows. R Solution doesn't have bad intentions of ignore our compromise with customer. Since we work with projects, as soon as completion of project that we have on hand, we will start making payments as mentioned. 

      Customer Answer

      Date: 08/15/2025

      This mentions they want to refund the money, but apparently don't have it.  We will accept this if the company makes the payments as planned.  I don't trust that they will be honest here and make these repayments that they owe us.

      Customer Answer

      Date: 08/15/2025

      We do not want to close out this case until we have been fully refunded as mentioned in the businesses response.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company in June 2024 to do work in my kitchen. This company lead me to believe that they were professional and even supposably showed pictures of their work. which was bogues. I wanted my kitchen upgraded but they down graded it. The that they did was messy and the workers were not professional and I don't believe that they were certified to do the work that they did. They really messed up kitchen. I excepted the messy to get them out of my kitchen and they put in lights under my cabinets and on one side the lights start to blink on and off after being on for about a couple of hours then every 5 to 10 minutes. I have called them numerous time to fix it and they will not come to fix it. They lie and say they will come out but thy don't show up. I have numerous text message with their lies. I notified them starting Jul 22 and I have sent them message after message and they refuse to fix the problem, July 24, August, 13, August 22, September 4, September 5,September 28, Oct 1, Oct 2, Oct 7, Oct 26, They will not correct this and I will have to get someone to fix this and I don't know what it will cost because they are put up so sloppy. This company should not be in business because this company lie and are not professional. I want my kitchen fixed

      Business Response

      Date: 11/13/2024

      From the beginning of the contract, what was written was complied with to the letter. We were very careful, day by day, with the cleanliness and kindness of *** *** **** ******. We did our job in record time, even contemplating setbacks. We did the job to the *****s' satisfaction and exceeded their expectations. I have attached photographs so you can see a before and after. However, we understand that on two occasions we had to go to give guarantee for the only complaint, a lamp under the cabinet that did not work (NOTE: it is important to note that our job, as described in the contract, was to assemble china and in no way At the time the complaint was said work) The two visits that technicians made, there was no failure regarding what she mentioned and we decided to make an offer of giving her $200.00 so that she could resolve it. The electricity costs $30.00 and we still decided to give him more money for his bad time. It is good to highlight that the work we did was quality and more than expected. Additionally, we are still open to sending a third technician to fix the situation you have with the light.

      Business Response

      Date: 11/13/2024

      Please find attached evidence for the complaint case.

      Customer Answer

      Date: 11/14/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:  The light that was placed under my counter clicks on and off after being on for a while and they have said that they will come out to replace it on many text messages and they won't came and replace it  I will forward those text messages shortly  I notified them of this right after they put the lights in


      Regards,


      ****** ******






      Business Response

      Date: 11/14/2024

      Best regards, within the next 7 work days we will send a trusted company of our own for the lught replacement as customers request. 

      Customer Answer

      Date: 11/15/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: The text messages indicate that they were suppose to fix this 


      Regards,


      ****** ******






      Business Response

      Date: 11/15/2024

      Greetings, we are offering the availability to fix the light issue. Let us know which will be the next step. Regards 

      Customer Answer

      Date: 11/18/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: Until my kitchen lights are fixed I do not except this companies respond because they have lied so many times that they would fix it as you see in the text message and I can't trust that they will do anything until it is done.  Until something is done.  I don't want this closed until it is fixed


      Regards,


      ****** ******






    R Solution Contractor, LLC is NOT a BBB Accredited Business.

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