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Business Profile

Drop Shipper Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an over night delivery for one small package that weighed less than one half pound to be delivered in ******** ******* ! This was last Wednesday February 8 at about 747 am! I was told its guaranteed to be delivered by mext day February 9 by 10:00 am! I went to the ups store this morning February 13 and asked if they could tell me where this package is? Response was " I dont do that" ! Then I wanted to negotiate the charge?? Response was we cant controll the weather!. Understanding this I felt it was fair to simply charge me for ground delivery refunding the remaining charge! I finally found the official track and this package has been in Tennessee, kentucky and I think it got to Atlanta Saturday February 11! My wifes tracking said it actually went to Atlanta before the two other states?? I do feel like I should be compensated for the overnight charge I incurred which wad over 100 dollars!

    Business Response

    Date: 01/27/2025

    Hi,

    We have been trying to resolve this customer's issue before she went and complained to your organization. Please see the attached email between UPS, The UPS Store and the customer. 

    Business Response

    Date: 01/27/2025

    Hi,

    We have been trying to resolve this customer's issue before she went and complained to your organization. Please see the attached email between UPS, The UPS Store and the customer. (SEE ATTACHED) 

    Customer Answer

    Date: 01/29/2025

    I made contact with UPS corporate and was told that because of the weather/ act of God, we gave no claim. Also, all packages go to the central warehouse in KY. Corporate was helpful with the second package which they lost. 

    The original complaint also specified that an employee was not helpful and unconcerned about giving assistance. And when that was communicated to her, she screamed harassment and to threatened to call the police. We will never use UPS Lake Ella office again. 

    So I guess I could say they issue is resolved. As there is no further action I can take. It's an expensive lesson for $115. 

The UPS Store is NOT a BBB Accredited Business.

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