Business ProfileforLiberty Impact Windows & Doors, Inc

Liberty Impact Windows and Doors went under contract to complete the removal of existing windows and doors as well as the installation of new hurricane proof windows and doors. The contract was executed in April 2021 and the job has still yet to be completed. We are finally at the point where the only things we have left to complete are the screens on 2-3 windows that never came in, as well as, the intermittently non-functioning front door handle/lock. This has become a fire hazard at this point. There are only 4 escape routes from the home, excluding windows. 2 of which require passage through the kitchen for access (the most likely place of a house fire), the front door, and one rear door that has a wall between it and the kitchen. Liberty Impact Windows and Doors has been unresponsive for the most part. One of the most recent times a representative does reach out, Im threatened with a lien placed against the property for not paying the remaining amount of money on the contract, that they have yet to complete. A repairman called once, with an attempted immediate call back and even texting, without a response back. This was back in the middle of November. This company has been nothing but unprofessional, rude, and untimely. Something needs to be done to prevent this from happening to other people and to ensure the service, per contract almost 2 years in the making, is completed.