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Business Profile

Behavioral Education

Positive Behavior Supports Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Behavioral Education.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb.20, 2025 we did our initial assessment for our child to receive ABA therapies from Team ***. They were recommended by the *********** could get the therapies at the school, so this is why we chose them. In April we received a text message from the Assessor, ****, asking about summer sessions. We had made it clear from the beginning that we only wanted school ************** were told they were going to phase out by the end of the school year. I talked to his ************* said that she didnt think he needed them anymore. Then I received a couple of complaints about his therapist, Lexi. Told that she was on her phone the entire time at a field trip & not doing her job when my child was in distress. I talked to **** & when he got back to me he told me the lies that Lexi had told him. I reconfirmed the observations & then double checked her session notes from that day, & nowhere in them did it mention any of the lies she told ****. I also found out that they had added more ****************** to our sons plan WITHOUT asking 1st & now they send me a $720 bill. Your insurance approved more hours, so we added another therapist for more therapy -assessor. He needed minimal therapy, which was agreed on in the 1st interview! You have to talk to parents about what they can AFFORD before adding more therapies & none of that was discussed. Not to mention, they evidently arent doing much therapy according to my credible sources at the school. I do not wish to seek legal council on this, but if *** does not come to a proper resolution with me, I absolutely will. What they are doing is called FRAUD. I will also be filing a complaint with my health insurance company against Team ***. I have tried to contact any & everyone managing this ************* is available. When I talked to the assessor, it was all lies. If they remove the bills they sent me, I will not pursue this any further. Shame on *** for taking advantage of families in need though.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21st 2024, I paid for a training from *** corporation for ABA training. I tried to access the training and contact someone to find how how to but numerous call were made and several emails sent I found an email verification code and it was expired. The phone calls keep directing to a ************************* which I've left 4 messages with no reply . The email address from their website I've left several messages. The chat from their website I've left several messages. I'm not sure this is even a real business at this point and I'm frustrated I would just like a refund at this point

    Business Response

    Date: 07/30/2024

    To whom it may concern, 

    PBS Corp. has already processed a refund for this individual after she reached out directly to our course support email distribution. Following rectifying that portion of her complaint our also attempted to get in touch with her to try to log back in, but didnt get further responses from her after that. This was processed on 6/20/2024.

    Thank you kindly, 

    TEAM PBS 

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need my W2 and no one is responding via Email. The phone number is an automatic system

    Business Response

    Date: 07/30/2024

    To whom it may concern, 

    All w2 requests are filtered through out employment verifications email distribution contact. 

     

    Thank you 

    TEAM PBS 

Positive Behavior Supports Corporation is NOT a BBB Accredited Business.

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