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Business Profile

Air Conditioning Contractors

Seabreeze Air Conditioning & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for Seabreeze Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seabreeze Air Conditioning & Heating has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      july 25 th around 6 pm seebreeze came to my home for a ac problem. the diagnosed it as a control panel needed replaced., they had said the pannel would be around 800 an labor was around 300 as i jokenly said maybe 250. the *** said it would take 45 min to an hr to put in. mon after noon i called to see what the statis was on the part as my wife was having some health issues . we they finally got here after 6 pm he told me the labor was 468 an some change. i asked what the 168 differance was. he said the part was 1100. that was under warranty . couldnt say alot with my wife being ill. when i asked the tec he lied an told me he said it would be 400. he replaced the part. an also replaced a part that he counldnt explain why i needed it changed. after trying to get the truth out of him which never happened he looked at me and said if we dont get the money i take the part out. grant it. 45 min job to an hr was 10 min. price gouging. lieing an a bad attitiude. seeking 294 dollars back as normal ac labor is 175 an hr.

      Business Response

      Date: 08/30/2025

      When we arrived to the customers home we completed a diagnostic on the unit and found that the board was bad, this part is under warranty for the part. The company is flat rate pricing and we charged ***** for the diagnostic fee and the part installed under warranty is billed out at ******. This includes for us to order, go pick up the part from the factory, return to home and install, 1 year warranty, and we have to return the part and pay a 50 part processing fee. The fact that the technicians has *************************************************************** the price. (He is trained) Total time involved in the completed transaction is with diag, driving, fixing, checking, and returning part. 3.2 hours. I think it would be fair to say that this not taking advantage of no customer. We are family owned and cannot work for free. I really do apologize if the technician was not 100% professional and we will coach on that. But as far as refund, we are going to respectfully decline at this time. 

      Customer Answer

      Date: 09/03/2025

       
      Complaint: 23668696

      I am rejecting this response because:

      Sincerely,

      ******** ******

    Seabreeze Air Conditioning & Heating is NOT a BBB Accredited Business.

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