Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Barfield's Wrecker Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, purchased, the vehicle, and was, Sworn, off buying another, ( that the transmission), was NO , "Good", in The ONE, I was, looking at 1 week later, after I bought the vehicle, they wanted me, to.They, said, The Vehicles". Fine !Nothing wrong with the vehicle !ISince : August 9, 2024, And, "NOW", "BEING", NOVEMBER, 25, 2024.I've, driven my vehicle, approx. 10 miles.I "STAiAlL", Don't Have, My Vehicle 4 transmissions, in approx. A 6 month, period of Time.I've been paying full coverage , Ins. Since: Aug. 9, 2024. And, I have, NO, "Vehicle" to. Drive.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 3/3-3/4 - PPI Car tow from private parking lot that didn't need to occur. In other words - I came back 20 minutes later and car was towed after taking a brief walk. Seemed like a money grab as they only took cash.- They harassed me at point of sale (reviewing my license and FORCING me to allow them to copy it and without duty and care file it away saying its ok and only owner can access file cabinet. What if he dies? There are no safeguards and my concern is that I will never do business with them, but yet, why do they need my license? Not needed and I would feel much better if they shred my copied license so it doesn't get in the the wrong hands. (ID Theft is my concern given what I observed there as a prudent/diligent person. I want this to be confidential and I want my drivers license information removed from the business or shredded. I already reported this to police also.

    Business Response

    Date: 03/27/2024

    We here at Barfield's completely understand the customers frustration. Having a vehicle towed is never an easy ordeal. Unfortunately we were asked by the owner of the property to come and PPI the vehicle. We do not know how the vehicle got there or how long its been there, we are simply doing or job. With regards to the drivers license, protocol for our business requires a copy of photo ID so we know who we release the property to. It is merely for our records and protection. 

Barfield's Wrecker Service Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.