Business ProfileforHorizons West Rental Corporation

My family has been renting at Horizon West a few times in the last two years. When we were there in June 2022 year, we booked the week in January 2023 and I paid the deposit as I always did. It did not even cross my mind that anything changed in terms of payment terms. Since I was a returning customer, I did not think to read "fine print" and they did not tell me when I talked to them. Then when ***** (from the front office) called me 30 days prior to our arrival and asked to pay, I did not think much of it since I have been staying with them guys before and it did not matter to me whether to pay when she asked me now or when we arrived as we always did before.Unfortunately our flight was cancelled and we could not get another flight till the following week which of course defeated the purpose of the trip and unfortunately, we had to cancel the entire trip.I have been unsuccessfully trying to get a hold of the manager for the last 3 months to discuss my situation. and figure out what can be done in terms of moving the dates or work something out that I do not lose the entire amount of $2626 that I paid them. My phone calls/email have not bee returned. ***** at the front desk tells me that she will talk to ***** the manager but he never came back to me. I do not know what else to do when you have the business that does not want to talk to its customers and try to solve the situation. In the fees I paid them they included $180 cleaning fee which of course they did not even incur since we never came.