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            Business ProfileStand Out Pools LLC

            Pool Service

            Contact Information

            4102 Cochise Terrace

            Sarasota, FL 34233-1529

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            (941) 201-1170

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

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            Business Details

            Location of This Business
            4102 Cochise Terrace, Sarasota, FL 34233-1529
            BBB File Opened:
            1/10/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CPC1459177 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            Contact Information

            Principal

            • Mr. Derek Reardon, Manager

            Customer Contact

            • Mr. Derek Reardon, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            PENNY C

            06/03/2022

            BUYER BEWARE - CHECK YOUR CHEMICALS, et al SOP was fine in the beginning until they hired a completely green person who got my chemicals out of balance. I called Derek as I thought they would want to know to protect the company's reputation. They did send out someone who got the chemicals back in balance for a week and then they sent someone else out who got them back out of balance for several more weeks. I called them weekly to let them know until finally I gave them an ultimatum stating that they had one more chance to get the chemicals right. They then immediately sent us a letter letter saying that they were downsizing and letting us go. However, I saw two ads indicating that they were actually looking for new business (one on Angi's list and one in the mail). Our new pool company says our pool chemicals are grossly out of balance and that our calcium is at 90 rather than 350-400 as required by our fiberglass pool warranty. Very, very disappointing!

            Stand Out Pools LLC Response

            06/07/2022

            I am sorry for your disappointment with the service. I am unaware of the current condition of your pool but a few weeks ago I was in constant communication with the technician and you kept saying the pool was out of wack and our test did not support that. After multiple follow up visits (at no charge) due to the same reported chemical issues we did all we could. We do not alter chemistry based off of other peoples test. If our test do not show the water needs something we do not alter the chemistry. We can only dedicate so much time toward a supposed problem. We appreciate your business but we could no longer spend employee pay on solving a chemical issue that our test did not support. Wish you the best with the new company. Thank you!

            Customer Response

            06/13/2022

            We did not receive free service during this time period.

            Stand Out Pools LLC Response

            06/13/2022

            Follow up visits due to complaints related to this issue were done at no additional charge. We could no longer afford to pay our people to come out to address this issue that we did not see reflected in our testing.

            Customer Response

            06/22/2022

            I did not request that anyone come out mid week to do the exact same testing as that would be pointless.

            Stand Out Pools LLC Response

            06/23/2022

            We have three documented return visits to try to address your issue at no charge. I am really surprised you are trying to leave bad reviews everywhere you can. We tried our best to help you and could not. We apologize about that. Sometimes we have to discontinue service if one account is taking too much of our labor and other resources. No hard feeling. I didn't mean to upset you by discontinuing service. I thought it was the right decision for both of us.

            Customer Response

            06/23/2022

            You needn't have written us to say that you were downsizing as I then saw two separate advertisements for new business. I would definitely have preferred the truth and some sort of communication along the way stating that this was your policy before our dismissal. Best wishes to you just the same.

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