Business ProfileforBayside Pet Resort & Spa
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Business Details
- Location of This Business
- 8154 N Tamiami Trl, Sarasota, FL 34243
- BBB File Opened:
- 9/14/2012
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Chris D
03/17/2022
Bayside Pet Resort & Spa Response
03/22/2022
We definitely do not blame your dog for their injury as it is their natural instinct to exhibit "rooting" behavior. As we discussed with you at pickup, we utilize versa feeders to hold water dishes for the dogs, and Thunder, unfortunately, managed to scratch his nose while rooting on that.
Sometimes when dogs are exposed to new environments it can cause behaviors you may have never seen at home. It is completely normal for your dog to have an accident while boarding as they may be nervous in a foreign environment. Because of the anxiety from the new environment, like their human counterparts, it can also cause constipation which explains his need to "go" when returned to your care.
Our records indicate you added the Skinny Dip activity for Thunder, but no Nature Walks. As we discussed with you prior to boarding, dogs are routinely let out three times a day in our elimination yards. If the standard routine does not sound like the best match for your pet, we highly recommend lodging in a suite with a lanai so they can have constant access to the outside.
We would very much appreciate it if you are open to giving our Assistant General Manager, Billie, a call at (XXX) XXX-XXXX to discuss how we can improve on your experience.
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