Reviews

Review Details

• Review fromJoe G

  Date: 05/01/2025

  1 star
  Extremely Disappointing and Dishonest Business Practices!!!!I had a very frustrating experience with FaxBetter. I originally signed up for a 24-month service in 2022. Without any notice or my consent, they automatically renewed my account in 2024 and charged my credit card $142.80. I never agreed to this renewal, and their own Terms of Service do not mention anything about automatic renewals.When I discovered the charge, I immediately contacted their support to cancel the service and port out my number. Not only were they unresponsive and unhelpful, but they also failed to provide a receipt for the renewal.Avoid this company!!!!!!!Their billing practices are shady, and their customer support is practically nonexistent once they have your money.

  FaxBetter.com

  Date: 05/09/2025

  Thank you for sharing your concerns. We genuinely regret that your experience with FaxBetter did not meet your expectations and appreciate the opportunity to clarify the situation.
  
  Upon your initial enrollment in August, 2022, you selected a 24-month subscription plan and, at that time, affirmatively consented to recurring billing by checking a box next to the following statement:
  
  I authorize FaxBetter to charge the bank card entered above $142.80 for a 24 month(s) of FaxBetter service. I understand that I am enrolling in a subscription program and thereby authorize FaxBetter to continue charging this card every month(s) until I cancel. I understand that I may cancel at any time but I will continue to receive service for the duration of my prepaid period. I accept and agree to the Terms of Service.
  
  This confirmation forms the basis of our subscription billing structure, which includes automatic renewal to ensure uninterrupted service. Regarding your concern about not receiving a renewal receipt, a detailed invoice is typically sent to the email address on file immediately following a successful transaction. If this was not received, it may have been inadvertently directed to a spam or junk folder. Nevertheless, we are happy to provide a copy at your request.
  
  We sincerely apologize if our support team did not respond to your inquiry in a timely or satisfactory manner. Providing reliable and accessible assistance is a priority for us, and we are committed to resolving any outstanding issues. If your case remains unresolved, please reach out to us directly at **********************************.
  
  Thank you again for your feedback. It is essential in helping us improve both our service and customer experience.
  

• Review fromDoris W.

  Date: 01/25/2023

  1 star
  I called on on 1/25/2023 to cancel my FAXBETTER.com account. I had an account for 3-4 years. The customer service representative tried to "BULLY" me into taking a customer service Survey. I told him I wasn't interested in taking the survey via our CHAT session. So, when I called in the customer svc ph#. The same person I was chatting with answered that phone and was just as rude and still did not cancel my account as I had previously requested over our Chat Session today. This rep was arrogant and a big bully. He didn't care how I felt about not wanting to answer the survey questions. I just needed to move on b/c he had waisted over 15-20 minutes of my time in just getting my account CANCELLED. And in the end he never cancelled my account. I told him I' wasn't working and that was the reason why I wanted the account closed. In the end. I will never do business and/or tell any of my business partners about doing business with this company .
  
  
  
  
  

  FaxBetter.com

  Date: 01/26/2023

  FaxBetter has been providing excellent fax service for more than 14 years to over ******* customers. When a customer decides to cancel, we do ask a couple of questions before cancelling a customer's account. These questions do not take more than 1-2 minutes. Even though this customer refused to complete the survey, we had cancelled their account (before we received this review).

  The purpose of these questions is to learn a little more about why customers are canceling so that we can hopefully correct the problem and retain them as a customer. If not, we will hopefully gain a little bit of information to help present and future customers. We apologize for any inconvenience this may have caused this customer. Should they need a fax service in the future, we hope to be able to earn their business again.