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Business Profile

Endodontics

Siesta Key Root Canal Specialists, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/05/2022 I was treated at the above practice. The practice is in network with my dental insurance. The practice charged me $349.00 at the time of service. On 08/18/22 I received the insurance explanation of benefits stating that my payment should have been of $******. On 08/19/22 I contacted the office letting them know that I was overcharged. My wife spoke with a lady name ***** who told me that they were going to audit my account and would send me a refund. We never heard back from them. On 11/01 my wife spoke with the dental insurance company, and they told her that they have sent the payment to the dental office on 08/08/22 by electronic check for $72.50 and my payment responsibility was of $ ******. The trace number for the insurance payment was *********.on the same day (11/01) my wife spoke with the dental office manager, ****, and provided her all the information. **** told my wife that she was getting back with her no later than 11/07/22. However, until today nobody has contact myself and/or my wife, and every time we contact them, **** is never available, and we were told that **** is the only one that can help us. The dental office needs to refund us $177.50 which was due after they have received their payment from the insurance company on 08/08. At this point our refund is 3 months overdue.

Siesta Key Root Canal Specialists, LLC is NOT a BBB Accredited Business.

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