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Business Profile

Tree Services

Gregg's Quality Tree Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Greggs Quality ********* To Whom It May Concern,I am submitting a complaint regarding Greggs Quality ********* for failure to fulfill contractual obligations and property damage caused during their work.April 23, 2025, Greggs Quality ********* contacted me to offer services we had previously discussed. We agreed they would cut down two trees, grind both stumps, and clean out an oak tree for a total of $3,750.During removal of one tree, an 8 foot section fell on my utility shed, causing damage. I requested a tarp to cover the shed but did not discuss resolution at that time, as I intended to address it when they returned to grind the stumps..Grinding was initially scheduled for the weekend of May 3, then rescheduled to May 17, and again to May 24. On May 24, the owner had been injured by a tree and they promised to do the ***** grinding as soon as possible.July 19 I requested an update. ***** reiterated his injury and said his crew abandoned him. I asked to be notified once ***** grinding is scheduled. I received no response.July 20, sent a follow-up text requesting an update. No reply!July 25, sent a letter Certified Mail to Greggs Quality *********, requesting resolution of the incomplete work and property damage. The letter was rejected and returned unopened..August 4, sent a text to both ***** and his wife Kimi asking if I had been added to the ***** grinding schedule. No response!Currently, the ***** grinding remains incomplete, and damage to my shed has not been addressed. I am requesting assistance from the Better Business Bureau in resolving this matter and ensuring that Greggs Quality ********* fulfills their contractual obligations and compensates for the property damage.I have included supporting documentation and photo evidence to assist in reviewing this complaint.Thank you for your attention to this issue.Sincerely,******* P ********* ******************************************** ************** **********************

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greggs Quality tree service trimmed all trees and removed 5 trees on my property. They assured their service would improve the safety by removing g all weak limbs. One day after they left, a large limb broke and is hanging creating a dangerous situation. For a week we have received promises that they would send a crew to eliminate the hazard. It has not been addressed. If they werent going to provide a resolution, they should not lie about it.1- They claim to be trained arborists and they should have recognized the hazard 2- They have promised to take the limb down and have not delivered. 3- Their inaction has allowed a hazard to exist longer if they would have just said they werent going to do anything.4- Other trimming was not done correctly leaving unfinished cuts 5- We have spent over $12,000 for poor work leaving us with a very hazardous situation for over a week. 6- We will need someone else to finish their work.

Gregg's Quality Tree Care LLC is NOT a BBB Accredited Business.

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