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Business Profile

Web Hosting

Machighway

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Machighway's headquarters and its corporate-owned locations. To view all corporate locations, see

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Machighway has 2 locations, listed below.

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    • Machighway

      111 2nd Ave NE STE 620 Saint Petersburg, FL 33701-3479

    • Machighway

      240 S Broadway STE 206 Denver, CO 80209-1547

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a customer of ********************** for over 15 years. Since their sale to Deluxe, everything about the company and the services they provide have gone downhill. Issues that should take 5 minutes of an admin's time take days to resolve. Their "chat" feature is never manned. Their website touts "24/7/365 *************** ************** (US/******)" on every single page, which is a lie because they're only available during business hours. And as we all know, websites never go down on weekends.Hackers have been breaking in to one of my sites and capturing it to send spam emails and such for months. Every time I complain, I'm told it's my fault, when all of the controls that Machighway provides are in effect. They clean the infected files but don't do anything else to protect the site. This past week, it happened three times. In one week! Their customer service personnel are condescending, never actually read the complaints, rather scanning them and quickly assigning (usually incorrectly) a canned response. That would be bad enough, but when it takes days for them to respond in the first place, and then days again after a follow-up, it just compounds the problem.The last straw was when I decided to transfer my sites to another provider. Two of my three sites went fine, but the one with the security issues is locked from my being able to transfer it. I demanded they resolve the situation, but it was the weekend so, no 24/7/365 "service" here. I was just told this morning that it was my fault, and the site couldn't be transferred because it was infected, and that it would take them 2 to 3 business days to resolve.

    Machighway is NOT a BBB Accredited Business.

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