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Business Profile

Business Services

CA Certificate Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

This profile includes complaints for CA Certificate Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CA Certificate Service, LLC has 36 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business lied by falsely representing the Arkansas Secretary of State certificate service.Arkansas Secretary of State only charges $25 which I didn't know, I'm a new nonprofit and am learning this stuff on the go, they misrepresented themselves and should be shut down

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent an invoice for $87.25 from CA Certificate Service which I shouldve checked first to see if its legit. Turns out to be fraud after I sent the check. Luckily, I was able to stop payment from my bank for a fee! This is sad bec I am a non-profit! These people should pay or go to jail!

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The scam continues.... I was sent letter from CA Certificate Service ************************************************************************************

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August, I received a letter in the mail stating "Congrats on registering your business with the ***********." This letter was address to my sister, **********************************, and it looks like it was from the state & given that the return address is **********," I paid the ***** via check. My sister just set up & applied to have her business in ** & is in the process of moving. I have called twice asking Certificate Service for a refund, and have yet to receive it. It appears they try to deceive folks into believing they are a government/state organization & this is not the case. When I called the first time in mid October, they told me it would take **** business days for me to receive the refund. I called again this past Friday, but I am not hopeful that I will be receiving any sort of refund. Document #: ******* . There is no means to contact these folks except by ********** is difficult to reach them.

      Customer Answer

      Date: 11/27/2023

       
      Better Business Bureau:


      My issue was resolved!   I received my refund just wanted to provide an update.

      Thank you for your assistance.


      Happy Thanksgiving,


      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amount of money taken: $87.25 Check number: **** (Chase)Check process date: 12/24/2022 The business sent me a misleading mail that makes it look like it is from the government and I have to send a check to them by 12/15. It turns out it is one of many scam businesses that claims to help with my business set up process.I called them and talked to the person before the check was taken, and he said he will send a refund. However, now the check has been processed and he is ignoring my calls. I also have not received any confirmation about the service they are claiming to provide, so they just took my money for nothing.

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam. Not an overpriced product or a bad service, Im talking full on SCAM where you are swindled out of money in exchange for nothing

    • Initial Complaint

      Date:07/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a 2022 certificate is status request form from the NM certificate service when I first registered my business. Sent in $87.25 and haven't received anything. Called and no one helped. I just want my money back, I'm a small business and every penny counts. Please help!

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/12) */ Sorry for your inconvenience, but we do not operate in the State of New Mexico. Therefore this complaint is not valid pertaining to our company. Best of luck.

    CA Certificate Service, LLC is NOT a BBB Accredited Business.

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