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Business Profile

Tarps

Hard Knock Tarping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tarps.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Name: ********* ***** Date of Service: January 14, 2025 Address Serviced: ******************************************** Business Contacted: Brandon Johnson Services LLC / Hard Knock *************************** Primary Contact: Brandon Johnson Review Date: July 7, 2025 I am submitting this review to formally document a dispute over billing, fraudulent representation, unauthorized signature use, and overpayment for temporary roofing services provided by this company who does business as Brandon Johnson Services LLC / Hard Knock ***************************, formerly known as Hard Knock Tarping LLC.)On January 14, 2025, the company performed what they represented as temporary roof tarp installation to prevent further water damage. I never signed a formal contract authorizing full scope or cost of services. To my knowledge, no written estimate was provided beforehand, and communication regarding scope and cost was vague at best.Later, I received a demand letter for $3,588.00, claiming unpaid debt for services I did not agree to at that cost. This amount is unreasonably high for a basic tarp service, and I have reason to believe the materials were grossly overcharged.More concerning, the company allegedly used my signature without proper authorization, and failed to provide an itemized invoice that reflects the actual materials and labor used. I believe this represents a fraudulent use of my identity and deceptive business practices.Despite my attempts to request clarification and documentation, I received only a 10-day demand for payment with threats of collections and legal action. This is unprofessional, unethical, and appears to be predatory in nature.Per: Our text message / and phone calls ; I have agreed to pay you for you time and tarping material that was used.

    Business Response

    Date: 07/29/2025

    Brandon Johnson

    Business Response

    Date: 07/29/2025

    This letter is in response to the recent complaint submitted by Ms. ********* ****** I respectfully dispute the allegations made and would like to provide the following clarification:


    Business Name Allegations
    Ms. ***** claims that I am conducting business under three different names. This is categorically false. I am the sole operator of Hard Knock *****************************, which is the only active and licensed business entity under which I conduct all operations.
    Tarp Installation Acknowledgement
    Ms. ***** acknowledges that my company performed temporary roof tarp installation on her property. This service was rendered to prevent further damage, and it was performed under a valid agreement, for which compensation is due.
    Allegation of Forgery
    Ms. ***** has accused me of forging her signature. This is a serious and baseless allegation and constitutes defamation of character. I have signed documentation, verified communication records, and supporting evidence proving that Ms. ***** knowingly and willingly executed the necessary documents related to the services provided. I am prepared to provide this evidence to the appropriate legal authorities if necessary.
    Insurance Funds and Civil Theft
    I am seeking payment only for services rendered and approved by her insurance carrier, which Ms. ***** has already received compensation for. Her refusal to remit those funds constitutes a potential case of civil theft and insurance fraud, as outlined under Florida law. Profiting from an insurance claim without paying the contractor who performed the work is both unethical and unlawful.
    Contract Violation and Cancellation Offer
    Despite her breach of contractabandoning our agreement to hire another companyI extended a professional courtesy by offering to waive the cancellation fee. The contractor she ultimately hired reportedly completed the job without collecting her full deductible, which, if true, would also violate ****************** claim requirements and may implicate additional parties in insurance fraud.
    Supporting Documentation
    I have retained all relevant text messages, signed agreements, and communication with ******************** adjuster, including the photographs and claim information that my company submitted to help secure her roof replacement approval.








    Given the false and harmful nature of these allegations, I hereby demand an immediate retraction of the complaint and request that a Cease and Desist Order be issued against any further defamatory statements or actions made by Ms. ****** I will not hesitate to pursue legal remedies if this matter continues to damage my reputation or business operations.


    Respectfully,
    Brandon Johnson
    Owner, Hard Knock Roofing and Construction, LLC
    ************
    Date: July 29, 2025

  • Initial Complaint

    Date:09/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After Hurricane *** on October 3, 2022, *** ****** and Brandon Johnson, representing a roofing company, visited my home offering to tarp my roof and arrange a roof replacement. A few months later, the roof was repaired, and I paid the bill. However, I had to take legal action against my homeowners insurance to recover the remaining money needed for repairs. During the settlement process, Brandon Johnson was mistakenly listed as a payee on the disbursement check, despite the roofing bill being settled. After my legal assistant contacted Johnson and confirmed the mistake, his name was removed from the check. On September 6, 2024, I received a voicemail and text message from Brandon Johnson claiming he was accidentally left off the check and demanded payment. I informed him that my lawyer had confirmed the bill was settled. Johnson then contacted my homeowners insurance, claiming they told him otherwise. Despite never receiving an invoice from Johnson (only from the roofing company where he was the project manager), on September 11, 2024, he demanded $8,147.87. He provided an invoice totaling $9,990.00 for two 30 x 40 tarps, despite my roof only being 80% tarped, and I considered the charges excessive. When I accused him of price gouging, Johnson claimed the insurance company set the price and insulted my legal team, calling them incompetent and dishonest. I have contacted my lawyer and insurance company and filed a complaint with the Attorney General for price gouging.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company/owner heavily price gouging within days of a natural disaster. Invoicing $9,990.00 for 2 tarps on a home. Not even half the home. Average complete house tarp job was ranging in the $4,500 area. Company came from out of area, after hurricane *** to prey on vulnerable citizens in time of need. They spent ***** minutes on the roof and used 2 tarps which cost $150 each at Lowes. Attention needs to be put this issue so it doesnt continue to happen and others dont get taken advantage of. Owner refuses to re evaluate invoice and adjust pricing to a fair amount.

Hard Knock Tarping is NOT a BBB Accredited Business.

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