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Business Profile

Resort

Looe Key Reef Resort LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2024, I was planning a trip to ******* and booked a hotel with free cancellation (Looe Key Reef Resort). The hotel charged my credit card in advance for the full night $204.36 USD. On January 28, 2024, I cancelled the hotel room because I decided to stay on Marathon Key instead due to the Fishing Guide that I had booked in Cudjoe Key not responding to my requests for information. Since January 28th, 2024, I have called the hotel multiple times to enquire where my refund is and am consistently informed by front desk staff that they will follow up with the manager of the hotel. I have not yet received a refund from the hotel despite calling multiple times.

    Business Response

    Date: 03/25/2025

    The refund was processed on 3/20/2025 for the amount of the original charge.  Please see the attached folio, reflecting the charge of $204.36, not the amount the guest reflects on their statement.  Additional funding may have gone to Expedia.

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund amount back on my credit card this morning, March 25, 2025. After waiting since January 28, 2025, for a refund and following up multiple times with the business, I do think that the only reason they finally agreed to process the refund is because I complained to BBB, so thank you for helping my case.

    Sincerely,

    ***** ******

Looe Key Reef Resort LLC is NOT a BBB Accredited Business.

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