Complaints

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• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $21.40 to pick up a package (my property contained therein) delivered to them rather than to your house so it isn't stolen. No where in the store is this posted and when I asked, "show me a written policy then", the vial Manager ***** **** said, "that's just the way it is and no one complained before." I told her, "I don't care about anyone before me", she responded, "I don't care about your package" and threw it on the floor from the counter. The shipper was not made aware of the fee neither.

  Business Response

  Date: 10/04/2024

   The customer stated getting  loud and rude in  front of all the other customers and staff. He stated that he works hard for his money and she reply she does too.  The customer has been using our ********************** address as his own personal mailing address . We are a ************* Store and we do charge for a storage fee anywhere from $5.00 or more depending the size of the box. We did explained to him that he is not able to use our store address as his own , and that he can go onto the *** Website to sign up for the Access Point that will help with any fee. He also Called the cops and ended paying for it. I have never had any issue with this before and this is a practice that all the *** have done for many Years 

   

   

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22345788
  
  I am rejecting this response because:

  I do not use the business to accept my mail.   I did on this ONE occasion due to the value of my property in the package.  As originally, stated the policy to charge receivers of their property fees in addition to the shipping fess is not posted anywhere in the store, nor could the manager provide me with the written policy.  Furthermore, as stated in the business response their fee begins at $5 and goes up from there.  Based on what?  Why was mine $20, again no policy to back their thievery to which people are going to be irate and should be expected until they update their shoddy business practices. 
  
  
  
  ***** ******

  Business Response

  Date: 10/15/2024

  I'm rejecting his response, Once again You are not allow to ship to the UPS Store Unless you have a private Mailbox or part of the program called Access Point through the *** online site. Depending on the size of the package is what we charge , it can go from $5.00 and up. I have had other customers call before they ship to the ********************** and never had a issue with them before. If your package was of high value you could or should of made the proper arrangement with ***, Instead of taken it upon yourself to ship it directly to the store. You even called the Cops and paid for the package. That was resolved right then and there. We are a Franchise just like the majority of the UPS Store in which we all charge for pick up fee .