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Find a Location

AutoNation Cadillac Port Richey has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Cadillac Port Richey

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9921 US Highway 19, Port Richey, FL 34668-3850
    BBB File Opened:
    5/27/1992
    Years in Business:
    34
    Business Started:
    5/1/1990
    Business Incorporated:
    5/23/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VF-1001879-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    BBB records show a license number of MV5800 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Coastal Cadillac, Inc.
    Business Management
    • Mr. Jackson Bender, General Manager
    • Mr. Nicholas A. Schnelle, President/Director
    • Ms. Tracy Lynn Leiser, Vice President/Secretary
    Contact Information

    Principal

    • Mr. Nicholas A. Schnelle, President/Director

    Customer Contact

    • Mr. Jackson Bender, General Manager
    • Elaine Matos, Customer Service Supervisor
    • Mr. Nicholas A. Schnelle, President/Director
    • Ms. Tracy Lynn Leiser, Vice President/Secretary
    Additional Contact Information

    Fax Numbers

    • (727) 569-1891
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/04/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Cadillac new port richey sold ** a faulty used vehicle that have been in the shop multiple times for extensive repairs. Very unprofessional dealership
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert W

    1 star

    07/20/2021

    Took my 2018 GMC Terrain that I bought from them in for a oil change,tire rotation and to have a tire checked out that was leaking. wait for 2 hours the Service writer comes in to talk to me tells me I need new windshield wipers because they or streaking! So I said how much are they? Said says $49.99 so I said ok replace them. She also said they couldn't find anything in the tire when I already new there was a little nail in it. So she says I will have them check it again. 20 minutes later comes back and said yes it has a small nail in it the will take the tire off and dismount it and patch it from the inside for $49.99 so I said ok! I get home with the car and then find out they didn't even put new wipers on they are still streaking in the exact same spot so never got the $49.99 wipers I paid for. also all they did was put a plug in the tire which is on the driver side front of the car btw and charge me $49.99 so know I going to end up needing a new tire because they are bunch of morons that want to go the easy way out and be lazy and not fix the tire the correct way!! Will never earn my business again!

    AutoNation Cadillac Port Richey Response

    07/21/2021

    Mr. Whisman, this is completely unacceptable treatment and not reflective of how we take care of our guests. I'm investigating this with my service team and will reach out to you shortly.

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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