Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hot Tubs and Spas

Revive Spas And More LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st, 2022, I purchased a Signature SS2 series jacuzzi tub for $2,000 from Revive Spas offering a 6 month warranty. I notified them on December 9th that we smelled a foul odor followed by smoke coming out of the side panel. Upon removing the panel, we found that the foam was burning and immediately shut down the power. It has not powered up since then. I emailed photos and a response was received. A repair tech was scheduled for December 20th but no one ever showed. Communicate continued to be sporadic by email and/or text and to date no one has come out to make repairs despite my numerous attempts to
    calling, emailing and texting.

    As a result, I did contact another company to repair the jacuzzi. Attached is the estimate for the repair along with the original invoice of purchase and my email communication with the company.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-19-2022 $2000.00 Bought a hotub that was completely non-functional contacted seller many times, have got zero fixes for the hot tub

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a hot tub spa from revive on 10/7/22. We were told they did a 72 hour water test and that there is a year warranty. Upon delivery, they ask your tub to be hooked up by an electrician and they just leave. Immediately after hook up and filling with water, there were multiple huge leaks spilling out everywhere. The pipes were chewed by what looked like rats. They have refused to respond to my text messages or calls or voicemails. Upon further research they've done this to many other people. I feel completely taken advantage of and now have a hot tub that cannot be used. I would like all my money back and want these people out of business!! They have also had suits filed by Oklahoma attorney general. Why are they allowed to conduct business in FL?

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hot tub from Revive Spas and more 10/01/22, listed on Facebook marketplace for $4500 and sold at the price of $4000. The seller advertised as 2018 Master Spa Twilight 7.2 and delivered to Saint Johns from Port Orange. After inspection, I informed the business that the serial number found in 3 locations and the model number of the computer board corresponds to an older model produced in 2012. They have since dragged our communication out and fail to respond in a timely manner. I am not willing to accept the product delivered as is and after multiple attempts to contact the seller, they offered a %15 discount or exchange of a similar model. Based on this company's history, this does not seem to be an accident, and I would not be willing to exchange it or believe they will fix it. They are well know to give false information and sell defective hot tubs. This is an article about their company so I can help anyone to avoid dealing with this company.

    *********************************************************************************************************************************************************************

    I will hold this company accountable and I hope this prevents further fraudulent transactions.

Revive Spas And More LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.