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Business Profile

Walk-In Tubs

Harmony Walk-In Tubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Walk-In Tubs.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were invited to a lunch meeting on 4/11/2023 at a restaurant by ************* on information about Harmony Walk in Tubs. We had **** come to our home on pricing and feasibility. I told him we were mainly shower takers and the tub portion would be just occasionally. He assured us that the tub was meant for showering as well. He measured the shower space and stated they have a unit that would fit perfectly into the space and look as if was always there. We decided to purchase and paid half up front and the tub was ordered. Approximately 6 weeks later **** notified us that the tub was in and set up installation. The tub was replacing an existing shower which was demoed. The tub was installed and wasn't at all what had been portrayed to us. The footprint of this tub is 12 inches narrower than what our shower was. For appearance sake meant baseboards and ceramic tile are both 12 inches shy of meeting up with the tub. They slapped in some cheap vinyl tiles that don't match and did nothing with the baseboards. The surrounding walls above the tub, they installed some cheap looking textured vinyl panels that the grain runs in different directions on opposite walls, which looks very tacky. A curtain rod was hung with a curtain that absolutely doesn't keep water in the tub when trying to shower. I only tried showering in it once and cut my toe on the drain lid because the standing area for showering is so small that you're standing on the drain. It's totally unsuitable for showering in and that's not what we were told by ****, nor did he tell us it would be so much smaller than our shower. I never expected that our shower room would have been rendered useless to us. My wife tries showering in it occasionally and has to put many towels down to catch the water coming out. I was totally dissatisfied after installation but wrote the check for second half anyway. We reached out to **** with our complaints but eventually he didn't respond back.

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

Harmony Walk-In Tubs is NOT a BBB Accredited Business.

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