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Business Profile

Sharpening

Seriously Sharp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    dropped off scissors on Thursday 8-7-25 picked up scissors on Saturday 8-9-25 receipts states 8-8-25 husband picked up scissors due to I was working. ****** (the owner I guess) told me husband that if I was having trouble with the one pair of scissors its because they are left handed the other 2 pairs were right handed. I tried calling the # ************ had to leave message. I got a return call on Monday the 11th of August 2025.****** left a message. I have that message.I have had these scissors for at least 50 years. I think if they were left handed I would have known by now. I didn't tell ****** that I was having problems with the scissors. I don't know why she is doing this. I have never met her before. 1st time doing business with her and the last time doing business with her !!

    Business Response

    Date: 08/20/2025

    Customer came into my hair salon while I was with a clients hair around 3pm on Thursday the August 7th to drop off her scissors.  After evaluating them, there was pinking scissors and fabric scissors that were right-handed and another pair of fabric scissors that were left-handed.  As my usual procedure I repeated back to the customer the items being dropped off to me.  I let her know I wouldnt be able to work on them till Friday afternoon August 8th, with a pick-up Saturday morning between 9-12pm.  After completed her scissors I texted her on Friday August 8 at 1:41pm with total and reminder of pick-up time frame.  On Saturday August 9 at 10:53am she still hadnt come into pick up her scissors, so I texted her again reminding her that 12pm was the latest I would be available.  Her husband came in not long after that to pick up everything while I was finishing up with my hair client.  As usual practice I went over what I had done and let him know that the scissors were dull and everything works great now.  I also said that any problems she might have been having might have been because of the left-handed scissors.  I just had a feeling she didnt realize she had left-handed scissors and wanted to make sure they knew that scissors dont cut right if using the wrong hand.   On Sunday morning August 10th at 8:11am, the client called and left a message stating that I had given her a left-handed fabric scissor and wanted her right-handed scissors.  Due to being closed on Sundays I didnt return her call till regular hours on Monday August 11th at 9:09am.  The customer never picked up so I left a message, stating that I remember talking with her about her dropping off a left-handed scissor with the other 2 pairs.  I also said that I was sorry that she didnt realize she had left-handed scissors, but the ones I gave back to her were hers.

    Customer Answer

    Date: 08/21/2025

     
    Complaint: 23760729

    I am rejecting this response because: ****** from Seriously Sharp is not telling the truth! ****** didn't say anything about having a pair of left handed scissors when I dropped my scissors off at her salon. If fact nothing was said about having problems with the scissors. When husband picked them up ****** stated that if i was having a problem with those scissors its because they are left not right handed scissors. I have had these scissors for at least 50 years, my parents bought them for me while i was in school. I had no problems with any of those scissors. I just want them back. I nor my husband said anything about having problems with the scissors. How does she know that they were mine, maybe i brought them for someone else. I just want my scissors.

    Sincerely,

    ***** ********

    Business Response

    Date: 08/21/2025

    Im not sure how to make this better.  I would love to help her, however, I have given all her items back to her in excellent condition.  I cant give her back something that I have already given her.  I dont understand why she is doing this.  This is so sad.

    Customer Answer

    Date: 08/22/2025

     
    Complaint: 23760729

    I am rejecting this response because: I stand by my response, the business owner knows that she doesn't have to give me back my scissors working with BBB. She knows what she is doing. Tell me I have had those scissors for a long time,  why would I keep left handed scissors that I can't cut with for years? Why would my parents buy me left handed scissors when they know I'm right handed? Its really sad that a local business would s**** you. (you like my scissors?) You take your product to a hopefully a legit company for services and then ***, they take advantage of you. I know what i gave her that day. I know that she is not telling the truth. I know it my word against hers. ******, you said that "I'm not sure how to make this better" I know, give me back my scissors. How many times have you given your customers the wrong scissors and said that they were theirs? I don't think that I'm asking for to much, I only want what's mine. If you want your scissors back I will give them to you because I can't use them. I'm right handed, not left.

     


    Sincerely, 

    ***** ********

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