Complaints

This profile includes complaints for Sherlock Leak Detection, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sherlock Leak Detection, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sherlock Leak Detection, Inc.

  4055 Tamiami Trl Port Charlotte, FL 33952-9212

• 

  Sherlock Leak Detection, Inc.

  PO Box 511601 Punta Gorda, FL 33951-1601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before closing on our home, we hired this company for a pool inspection. We were informed of a small leak and told the repair would involve draining the pool halfway, completing the repair (with a patch close in color), refilling it, and treating the waterleaving the pool cloudy for a few days. This was explained three separate times: during the inspection, over the phone when scheduling, and again in person to our realtor.We scheduled the repair and were told wed receive a 24-hour notice to inform our property manager since wed be out of state. No call ever came. Instead, the technician arrived unannounced, let himself onto our property, then told us he was unprepared and would return later. He took our property managers number and again promised noticenone was given. He returned unannounced, and our property manager rushed over to oversee.We were told the final part of the repair would be done on Thursday. Yet again, on Wednesday, our security cameras notified us of unannounced entry. Upon asking when the pool would be refilled, we were toldonly at that pointthat the entire pool had been drained into our yard and that water refilling was not included. This was never disclosed, nor were we provided a contract or written agreement.After reaching out to the owner, he refused to take responsibility or deduct the cost of refilling. We offered to pay the invoice minus the cost to refill the pool. He declined. We are now left with an empty poolposing potential structural risksand no resolution. Due to the repeated lack of communication, unauthorized access to our property, and failure to disclose key parts of the repair, we are filing this report. I would like to include that we were never provided an invoice either.

  Business Response

  Date: 07/29/2025

  This is in response to a complaint by ******* ******. It is unfortunate that Mrs. ****** interpreted or assumed that we would refill her pool with a water truck for we are not a construction company and never told her that we would fill her pool back up.  What we did tell her is that she should contact the water **** and they will give her credit towards her bill because of a repair that was done on the pool, which is allowed once a year but she didn't want to hear that. We have been in business for over 20 years, and our technicians are very professional and would not tell a customer that we would bring a water truck to have their pool filled up, we might put their hose in the pool for them, but that's it. We did tell them to fill the pool up, If there is any structural damage it's because they want to blame us when it's their responsibility, We fixed their pool.. The only lack of communication is the fact that the person that came to finish the pool came a day early, and did their job sooner than expected. a day early, and that is what she considers un- authorize entry to her property. They were not here on premises so he just went to do the job and did not have the phone number to call them to let them know he would be there earlier.

  Because of the type of material they had on the pool surface, which they were told, that we would have to get someone else to finish, and that person ended finishing up another job he had a day earlier so he came a day early to finish their pool, we never charged them any additional charge to have that repair person there, we paid him directly. I am attaching the correspondence between **** ****** and us and our timeline of events. It is unfortunate that this person is either trying to make us look bad because she doesn't want to pay for the repair. 

   

  Thank you

   

  Sherlock Leak Detection

  ************

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23553266
  
  I am rejecting this response because:

  Ive reviewed the companys response and unfortunately, I must point out several significant discrepancies and misrepresentations in the information they have provided.
  
  
  First and most importantly, the company claims they were unable to contact us due to not having our phone number. However, they also included a detailed timeline of communication with us in their response. This is a direct contradiction. If they truly had no way to reach us, how did they have an ongoing dialogue documented? The reality is that we provided our contact information at the time of booking the job and spoke with both the office and the technician directly on multiple occasions via cell phone prior to the start of the work. In addition, they were also provided with the phone number for our property manager, who they had successfully contacted in the past.
  
  
  At the outset, we were very clear that we would not be present at the property and that our property manager would need to be there for any scheduled work. This was communicated to ensure no one accessed the property without supervision. The company acknowledged and agreed to this. However, each time they arrived at the property, it was not on the agreed-upon date, and they failed to notify either me or the property manager of the schedule change, despite having the necessary contact details for both of us. This was a serious breach of the expectations we had clearly outlined and agreed upon.
  
  
  Secondly, the company claims I falsely stated that I was told a water truck would be used to refill the pool. That is incorrect. I never claimed that. What I was told is that they would remove the water and then return it to the pool after the repair. I am familiar with standard practices, such as using a water truck or bladder tank to temporarily hold water during repairs. So, I was shocked to learn that their solution was simply to leave our hose in the poolparticularly given that we were ***** miles away at the time. This left us with unexpected responsibilities and costs that we were not prepared for, and it felt like a careless and unprofessional oversight.
  
  
  Another serious concern is the accusation that I refused to pay for services. That is absolutely untrue. I spoke with the owner directly and explained that I was not refusing to pay, but I was requesting a fair adjustment to the invoice due to the clear miscommunications, unexpected costs (such as having to refill the pool ourselves), and multiple scheduling issues that required our property manager to make unscheduled trips to the property. The owner abruptly ended the conversation by stating, I think were done here, refusing to further discuss or resolve the issue.
  
  
  Lastly, the company has accused me of attempting to make them look bad in order to avoid payment. This is false and unfair. If I had wanted to damage their reputation, I would have already left negative reviews online or shared my experience publicly. That has never been my intent. I understand that mistakes happen, and I was more than willing to work toward a reasonable resolution. However, their unwillingness to acknowledge their missteps, combined with the lack of professionalism throughout the processincluding failure to provide a contract, any documentation, or even an invoice until long after the job was completedis extremely concerning.
  
  
  To summarize:
  
  The company did have our contact information and that of our property manager. Their claim that they didnt is provably false.
  Their explanation regarding the water refill process is misleading and contradicts what was originally communicated to us.
  I did not refuse to pay, but asked for a revised amount in light of numerous issues that impacted the service.
  No contract or documentation was ever provided, and the invoice delay cannot reasonably be blamed on the July 4th holiday, as the work was completed prior.
  
  
  
  Finally, the leak they were hired to repair is still visibly present in the pool, adding yet another layer of concern to the overall quality of work.
  
  
  While I do not believe this company is entirely unprofessional, it is clear that in this case, they failed to uphold their responsibilities. I sincerely hope this matter can be resolved with honesty, transparency, and fairness.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/30/2025

  After speaker to the owner of the company, if the Morses fill up their pool with the water from the hose at their house, we would be willing to pay for the water bill.

  Thank you,

  Sherlock leak detection

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23553266
  
  I am rejecting this response because: 

  Unfortunately, I was only given the option to either accept or reject the resolution, and while I dont necessarily agree with it, I also dont fully reject it. I selected reject so that I could explain in detail what I am actually agreeable to.
  
  
  We were forced to fill the pool using our hose because the water delivery companies could not get out to us for almost a week, and allowing the pool to sit without water for that long would have been very dangerous to the structure. The leak company provided no other viable option, so we were left with no choice but to handle it ourselves.
  
  
  As of now, we have not yet received the water bill. What I am willing to do is this: once I receive the bill, I will email a copy directly to the company so they can adjust the invoice to reflect the amount of that bill, minus the cost of the water. At that point, I would be agreeable to paying the remaining balance.
  
  
  However, I am not comfortable paying the current invoice in full and then trusting that I will be reimbursed later, especially given the multiple miscommunications and contradictions Ive already encountered from the company. Unfortunately, my trust in the company is extremely low at this point.
  
  
  To be clear, I am neither accepting nor fully rejecting the resolution currently on the table. I will reach out to the company directly via email or phone as soon as I receive the water bill so we can finalize the matter. Should the company give me any trouble with this arrangement, I would request to have this case reopened, as it would mean the issue was not properly resolved.

  
  Sincerely,
  
  ******* ******