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Business Profile

Car Window Tinting

Tint World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full for a Stinger stereo from Tint World. I attempted to contact ***** ******* (manager?/ owner?) several times to no avail and was left dealing with the installation tech? ***. I paid $1761.93 for the stereo that never functioned properly. I was finally, after much discussion with ***** refunded $1400.00, but he charged me 20% for removing the improperly installed, non functioning stereo and reinstalled my old stereo, because after 4 return trips to their shop in 24 hours, it still didn't work properly. It was poorly installed with a loose USB port that was also upside down. It had loose wire to the stereo per ***, the installer requiring one return trip, also had a loose wire hanging above the brake pedal causing a potential safety issue. I paid for a fully functional stereo including Bluetooth and GPS navigation, that I never received. I never signed any acceptance of their work being properly done, it never was properly done, necessitating the removal of the new stereo unit and replacing my old stereo unit. I was briefly in town from ******* for my Brother's funeral and after 4 attempts I was running out of time in the area. I am requesting that $361.93 be refunded to my debit card that was charged, which is the 20% Tint World wrongfully retained for their inability to deliver the product that was paid for and promised to me as a customer. In speaking to ***** he never offered an apology for the inconvenience, nor ever set foot outside of his shop to look at my stereo and the issues I relayed to him. When I asked him if he would like to come look at it right out front, he simply said, "not really"I tried to resolve this issue with ***** prior to and during my fourth visit, also in a phone conversation with him on 12/2/24 hen he called me and told me He would not refund my money after **** ***** from Tint World Headquarters (who I left 2 voicemails and sent one email to) had relayed my concerns to him. Nobody will respond to my requests.

Tint World is NOT a BBB Accredited Business.

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