Business ProfileforPensacola Fuel Injection, Inc.

I purchased a refurbished VP 44 for my Dodge Pickup that I utilize for Hotshot Trucking. I received the pump in late July 2023. My mechanic attempted to install the pump in September 2023 but noticed the key kept falling out of the slot, something that he said was highly unusual. I contacted Pensacola and they said that this was normal. This is not normal; a loose key can cause timing issues or other damages to be done to the vehicle. Pensacola assured me that if anything happened the pump was fully covered by the warranty . My shop mechanic put the pump in the truck and it ran for slightly over 1 month before the Pump fail in the middle of Kentucky. After towing the truck back to Georgia, the fuel pump was removed and it was noticed that the key was cut in half. This was a shock because every step was taken to assure good installation (key was painted, a boroscope was used to visually see key in keyway slot, and everything was torqued to specification). Pensacola sent a refurbished pump to replace around December 2023, but the key was once again falling repeatedly out of the slot! Pensacola sent a return label around January 6, 2024 and received the pump the following week. A technician contacted me and said he could either send the pump off to Bosch to be serviced or send me a pump with a new key. I opted to get the pump sent off and returned back to me a few days later. I did not hear from Pensacola so I contacted them; they basically said the forgot about me, after lying initially, and apologized. I told them that I lost thousands of dollars in loads as a result of the truck not moving. The Technician then said that the “Bossman” is handling my fuel pump personally. I informed them that I did not want them to ship the old pump back to me; the technician mentioned again that I should not worry and that the “Bossman” was on top of it. A couple of days later I received the damaged pump in the mail. These guys are charlatans and cons.