Business ProfileforFL Cycles, LLC DBA Harley-Davidson of Pensacola

I had my 2020 Fatboy in for service and was walking around. A bike caught my eye and asked a few questions. Salesperson offered a test ride but I was more worried about numbers, figured once the numbers were good I’d get a test ride. When I mentioned a test ride it was told by management you can save that for the ride home. It seemed like a joke but not really whatever. Anyway I end up with a new bike as soon as I pulled onto 29 on my way home the bike made me totally uncomfortable on it. I called the dealer first thing the next business day I was basically was told too bad by a member of management, Florida doesn’t have a cool off period law. The member of the management team suggested I modify the new bike and try and make it suit me, spend more money to fix a bike I was over charged on to begin with, when all I wanted was my old bike back, they suggest I trade the new bike for my old bike. I’ve had three other Harley’s and had a great experience with all. The staff is polite enough but passive aggressive pushy, if that makes sense. I mean I was locked in after closing hours Anyway I’m hoping to sell the new bike because it doesn’t work for me, I’m totally uncomfortable on it. The business is more concerned about profit than making things right. Just because the law doesn’t require them give three days for unique situations doesn’t mean they can’t, they just refuse to. If I can find another Harley I like, it won’t be purchased or serviced at Pensacola Harley Davidson. Honest hard working people should be treated better, especially our disabled veterans.