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Business Profile

Storage Units

Go Store It Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing to express my deep frustration and concern regarding the current state of this storage facility. From the moment you walk in, youre hit with the overwhelming smell of mold, urine, and what seems to be decaying rodents. Its clear the facility has a serious rodent infestation. Several bait boxes throughout the building contain dead rats that havent been removed in weeks, if not longer. The conditions are unsanitary and frankly, disturbing.On multiple occasions, Ive opened my unit only to see live rats run out. Theres visible evidence that rodents have been living inside my unit and have caused extensive damage to my belongings. Everything is covered in f**** and urine. As someone with an autoimmune condition, this level of contamination is not just upsettingits a health risk. I cant safely salvage or clean anything. My only option is to throw it all away.What makes this even more stressful is the complete lack of accessibility to staff. The office is almost never open, and when I try calling, the phone rings endlessly with no option to leave a message. Ive tried several times to get help, but theres no way to reach anyone or report whats going ***** safely clean out the unit now, I would need to hire professionals, which is far beyond my current means. The facility doesnt provide dumpsters, and I dont feel its fair to be left with the burden of removing items that were destroyed through no fault of my own.This has been an incredibly frustrating experience. Im requesting that this situation be reviewed, and Im seeking $4,000 to help cover the loss of my damaged property and the cost of proper removal. I can provide photos as evidence upon request. I havent taken as many as I should simply because when Im in the unit, I feel disgusted and hesitant to even touch my phone after handling anything contaminated.I truly hope this can be resolved fairly and quickly

Go Store It Self Storage is NOT a BBB Accredited Business.

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