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Business Profile

Flight School

Helicopteracademy.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flight School.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: ****************** LLC.*************************************** Phone: ************** Website: helicopteracademy.com Transaction Date: 2/2/2024 Amount Paid: ***** Payment Method: Cashier's Check My trust company sent $***** to ************************* ************ and ************ at *********************************************** was to be one of 4 payments. The check was cashed and cleared the trust account on the 02/05/24. I have not heard from him again. I have made phone calls sent emails and text I have not heard a word back.*** knew this was a time sensitive course for me, my lease ends April 30 2024,and that I intended to fly daily immediately (I have emails). I shipped my car from ******** to ***** and I have been studying the course on my own and they have waisted my time and from the way I see it stolen my money The pilots I was given information for are independent contractors, the first *************************** ************ very responsive and was willing to help but he no longer works with *** (who I sent the money too), Im speculating that *** have something to do with being paid I have no idea.The other, like ***, is also rather non responsive ********************* ************. He asked me if I would like to start training on Sunday the 17th of march I responded yes I would love to go up that was on Monday it is Thursday 7pm I haven't heard back. The expression my leg is being pulled is certainly coming to light.I was told I could fly anytime lots of communication back and forthwith *** no problems until we sent the money then nothing. I have never met any of these people I have not seen or been in any of these helicopters if he even has one.there certainly don't seam to be many reputable affiliates willing to work with him that I can tell.I easily *** not be the only person he is doing this too and I feel a thorough investigation should probably be done with this guy.Thank you if any questions please feel free to call.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/26/24 I paid $500 I spoke with ***************************** over the phone about getting my private pilot license. He said I would first need to pay and complete my ground school then we would be able to do my flight training. So I let him know once paid and completed the ground school. He then referred me to a different school that didnt accept the ground school he made me pay for. I feel like I was scammed out of $500 for a certificate I dont need.

    Business Response

    Date: 06/03/2024

    The online program is to prepare you for the *** written exam.   Upon receiving the diploma the student is supposed to reply to me with the diploma and the practice tests to get signed off to take the *** written exam.   You take the *** written exam independent of another school and you will pass that.  ANY school will recognize a completed *** written exam.  All schools in the *** prepare you sole for the *** written exam and the *** flying exam.  He should text me his diploma with his name on it and the corresponding practice tests.   *** ************.

    Customer Answer

    Date: 06/03/2024

     
    Complaint: 21689603

    I am rejecting this response because: I was provided false information and would like a full refund. The school that provides the service should also provide the *** final written exam. 

    Sincerely,

    ***************************

    Business Response

    Date: 06/03/2024

    For like 8 years we have used this program with very good results.    If the buyer were to simply finish the course, get the diploma to me I will have the chief pilot (who flies a Gulfstream for a Billionaire) ask him a few questions and sign him off for the exam at a test center.   It is a software program and no one ever refunds software as after you take the software training its natural to want to be refunded to beat the system.  I will tell you that every school will tell you that a student must pay the school all this money when this online program short circuits all that and prepares you for the test.   Most get over 90%.    It is rather impossible not to get a 90% because the online course prepares you for the knowledge of the material on the written test.  NOT the flying test but the written test.   

    Customer Answer

    Date: 06/04/2024

     
    Complaint: 21689603

    I am rejecting this response because: I will not accept any response that isnt a full refund. My experience with this company has been nothing short of unpleasant and unprofessional. It has taking up a huge chunk of my time and energy. I believe the best solution to this issue is to refund me and go out separate ways. If there is a way for the company to understand that although not a normal do refunds for a software course in this instance is the best option for both parties.

    Sincerely,

    ***************************

    Customer Answer

    Date: 06/04/2024

    I sent my diploma to him and was referred to a different school that doesnt accept this diploma. 

    Customer Answer

    Date: 06/04/2024

    I sent my diploma to him and was referred to a different school that doesnt accept this diploma. 

Helicopteracademy.com, LLC is NOT a BBB Accredited Business.

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